Receptionist x 3

Our Client are seeking a poised and professional Salon Receptionist to join our high-end team.

You will be responsible for managing front-of-house operations with elegance and efficiency, ensuring every guest receives world-class service.

The ideal candidate is a proactive problem-solver who can maintain a calm, welcoming atmosphere during peak hours.

Key Responsibilities Guest Hospitality: Greet every client warmly by name, offer premium refreshments, and escort them to their designated station.

Expert Scheduling: Manage complex bookings and cancellations using salon management software to optimize stylists' calendars and minimize wait times.

Inquiry Management: Professionally handle high-volume calls, emails, and social media inquiries, providing detailed information on specialized luxury treatments and pricing.

Seamless Transactions: Process payments, manage gratuities, and issue receipts with total accuracy.

Retail & Upselling: Confidently recommend premium retail products and upsell additional services or memberships to enhance the client's experience and salon revenue.

Atmosphere Maintenance: Ensure the reception and waiting lounge remain immaculate, curated, and guest-ready always.

Team Coordination: Act as a "radio tower" for team communication, alerting stylists to client arrivals and managing schedule shifts.

Promotional Support: Partner with the Marketing department to streamline salon promotions, utilizing Fresha’s centralized messaging tools and CRM capabilities to maintain consistent brand communication with our clientele.