Outbound Customer Representative

Responsibilities •Contact 110 successful customers, attempt 260 clients per day •Maintain 85% QA score •Maintain 7% -15+%-average Team •Answer inquiries by clarifying and providing desired information •Provide excellent customer service •Apply innovative solutions to various types of concerns / complaints •Maintain a professional attitude in challenging situation •Identify customer queries, explore answers and alternative solutions, implement solutions and escalate unresolved queries •Fulfil customer requests by clarifying information, completing transactions and forwarding requests, as may be required •Troubleshoot and resolve customers’ problems with our product by determining the cause of the problem, then follow through with resolution •Achieve and maintain proficiency with our escalation matrixes •Maintain up-to-date database by reconfirming and updating customer details at every interaction (DBC)