Program Manager

Job Description

Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Profit sharing

Vision insurance

Bonus based on performance

Competitive salary

Donation matching

Opportunity for advancement

Training & development

Tuition assistance

Wellness resources

Location: Maryland (Onsite / Hybrid)

Employment Type: Contract (Full-Time)

About AKIVA

AKIVA is an AI-native engineering firm specializing in enterprise services, domain-specific solutions, and high-performance infrastructure from strategy through deployment. We build innovative systems that drive measurable results for commercial enterprises and government agencies. AKIVA is a certified Service-Disabled Veteran-Owned Small Business (SDVOSB).

Position Overview

AKIVA is seeking a Program Manager to provide executive-level oversight and governance for a statewide enterprise network services program. The Program Manager is the primary contractual interface to the client, ensuring contractual compliance, performance excellence, customer satisfaction, and administrative alignment across NOC operations, network engineering, provisioning, service assurance, fiber design, work order management, invoicing, outside and inside plant (OSP/ISP) design, and on-net migrations. AKIVA-provided AI-assisted governance, reporting, and dashboarding tools may be used to accelerate business reviews, risk and issue tracking, supplier diversity reporting, and executive briefings.

Key Responsibilities

Serve as the primary contractual interface between the Contractor and the client across all program services

Ensure all services delivered under the program meet or exceed SLAs and KPI targets; enforce governance structures that align with client strategic objectives and IT initiatives

Oversee all staffing, subcontractors, and resource allocations; approve deliverables, Work Orders, invoices, and reporting

Manage risk, quality assurance, and continuous improvement programs across NOC, network operations, engineering, provisioning, and outside/inside plant work

Lead Quarterly Business Reviews (QBRs) and Quarterly Program Reviews (QPRs) with stakeholders to review performance, risks, compliance, and improvement opportunities

Oversee Work Authorization (WA) processes and ensure timely execution of work orders, provisioning, migrations, and service activations with minimal service impact

Coordinate Transition-In and Transition-Out activities and all major operational changes

Direct ongoing IT infrastructure O&M, ensuring performance, availability, and resiliency for statewide network assets backbone, edge, customer premise equipment (CPE), and fiber

Serve as the single point of accountability for program communications with the client, subscribing agencies, Contractors, and service providers

Adhere to ITIL, PMBOK, or other agreed-upon methodologies and quality standards; maintain documentation with ServiceNow for audits, governance, and knowledge transfer

Required Qualifications

Project Management Professional (PMP) certification

Bachelor's degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business, or related discipline

At least 10 years of experience managing large-scale IT programs

At least 5 years of experience managing a network supporting at least 100 locations

Demonstrated ability to manage complex, multi-year, multi-discipline IT programs

Full-time availability as dedicated Key Personnel; must be available for leadership meetings, escalations, and priority events

Must be authorized to work in the United States

Preferred Qualifications

Program Management Professional (PgMP) certification or Master's degree in related field

Prior state or federal IT services program leadership experience

ITIL v4 Managing Professional or Expert certification

Experience with supplier diversity and small-business program reporting and compliance

Familiarity with AI-assisted program governance, reporting, and dashboarding tools

Tools, Technologies & Frameworks

Program Management: PMBOK, ITIL, quarterly business reviews, Plans of Action and Milestones, RAID logs, strategic roadmaps Productivity: Microsoft Office Suite, Microsoft Project Systems: ServiceNow Reporting: Program Management Plan, monthly executive dashboards, quarterly program reviews, work order status, risk and compliance reports, supplier diversity reports AI Assist: governance reporting, business review preparation, stakeholder briefings

What AKIVA Offers

Professional development and skill-building opportunities

Supportive management team with veteran-owned company values

Opportunity to work on impactful state government technology programs

Long-term contract engagement with potential for extension

AI productivity tools and training provided at no cost to employees

Comprehensive Benefits Package

401(k) with generous company match

Medical Insurance

Dental Insurance

Vision Insurance

Short-Term & Long-Term Disability Insurance

Paid Time Off (PTO)

Profit Sharing

Join Our AI Innovation Network

Interested in staying connected with AKIVA's AI initiatives, research, and opportunities?

Join our AI Innovation Network here:

Equal Employment Opportunity Statement

AKIVA is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, national origin, age, physical disability, marital status, military and veteran status, or any other characteristic protected by applicable law. We believe that diversity among our teammates is critical to our success as a company, and we seek to recruit, develop, and retain the most talented people within a qualified candidate pool.

AKIVA is a certified Service-Disabled Veteran-Owned Small Business (SDVOSB).

Full-time

Hybrid remote