Customer Service Representative - State Farm Agent Team Member

Job Description

Benefits:

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

ABOUT OUR AGENCY:

Our agency opened in October 2025 and were currently a growing team of three plus myself. Before becoming an agent, I spent six years working as a State Farm team member, which gave me valuable experience and a strong foundation for building my own office.

Im a proud Sumter native and a graduate of Clemson University, where I earned my B.S. in Economics. Im a big family person and love spending time outdoors. I also serve as a track coach and enjoy staying involved in the community through local events and the Chamber of Commerce.

For our team, we offer team lunches, ongoing training and development, 10 days of PTO, 5 sick days, licensing reimbursement, and a 401(k). When the team hits goals, we also celebrate with incentives like a four-day work week. We enjoy things like coffee mornings and creating opportunities to connect as a team.

Our culture is laid back but driven. We work hard, support each other, and keep an open-door environment where everyone feels comfortable contributing. Were looking for energetic, motivated individuals who are goal-oriented and bring a true do-it attitude. If youre a go-getter who wants to grow with a supportive, close-knit team, this could be a great fit for you.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Leah Barwick - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

Answer customer inquiries and provide policy information.

Assist customers with policy changes and updates.

Process insurance claims and follow up with customers.

Maintain accurate records of customer interactions.QUALIFICATIONS:

Communication and interpersonal skills.

Detail-oriented and able to multitask.

Previous customer service experience preferred.

Full-time