• Must demonstrate experience with Microsoft Powershell scripting
• Must have experienced in Microsoft Server Hardware and Software Support.
• Must have experienced in Cisco Networks Hardware and Software Support.
• Experience with LabTech software is a plus
• Strong English communication skills, including phone skills, active listening and written skills.
Nice to have
• Microsoft Certified under Server 2010 and above or CISCO certification.
• Minimum experience of 2 years.
• Excellent problem-solving skills;
• Advanced understanding of operating systems, business applications and data networks.
• Ability to multi-task and to deal with competing priorities.
• Ability to work in a team and communicate effectively.
• Monitor the alerts, notifications and scheduled reports produced by client's system.
• Remote monitoring systems and respond appropriately through logging jobs in client's system.
• Perform scheduled monitoring and preventative maintenance tasks for Managed Services clients, such as patch management and testing restores from client backups.
• Provide remote support to IT clients in regard to technical issues.
• Update jobs in client's system including recording all tasks performed, next steps required, resolutions and time sheets
• Escalate service requests to appropriate technicians and/or managers, as required.
• Perform any other duties as requested by the IT Operations Manager, on occasion.
Interested applicant may send their resume to this email address email@example.com
THIS IS FOR DIRECT HIRE
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