IT Support Technician

Job Description

Title: IT Support Technician

Location: Dublin, OH 43016 (Onsite)

Duration: 12 months Contract

Hours: Mon-Fri: 8:30 AM - 5:00 PM

Description:

Provide IT systems support to end users on a variety of moderate to complex issues for internal and external customers.

Respond to technical support requests submitted via email, and document, track, and monitor issues to ensure timely resolution. Essential Functions and Responsibilities:

Provide moderate to complex support to colleagues regarding internal proprietary systems (e.g., JURIS, One Team, SIR, TAMS, and Voyager).

Issues are typically reported via email.

Perform moderate to complex troubleshooting and assist with software development issues as needed.

Communicate high-visibility issues to the immediate supervisor.

Escalate requests to the appropriate departments as needed. Qualifications:

Education and Licensing

Bachelor's degree from an accredited college or university preferred.

Experience: Five (5) years of Help Desk or technical support service experience or equivalent combination of education and experience required to include 2 years of experience with clients' proprietary systems (JURIS, One Team, SIR, TAMS, and Voyager). Skills:

ServiceNow

Microsoft 365 (OneDrive, Teams, Word, Excel)

Basic networking

A certification

Experience supporting Dell desktops and laptops Knowledge:

Excellent customer service skills

Proven understanding and knowledge of quality

Good knowledge of service center processes and procedures PC literate, including Microsoft Office products

Analytical and interpretive skills

Strong organizational skills

Excellent interpersonal skills

Good judgment and discretion skills

Ability to manage multiple projects and set priorities

Ability to work in a team environment

Ability to meet or exceed Performance Competencies

Ability to complete the required number of monthly quality monitors

#TB_EN

#ZR

Why TalentBurst?

At TalentBurst, we deliver more than talent, we deliver outcomes. We partner with you to move quickly and connect you to opportunities aligned with your skills and long term growth.

Backed by precision, transparency, and results, we connect top talent with leading organizations through trusted partnerships.

We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options.

TalentBurst is an equal opportunity employer committed to an inclusive and diverse workforce.Company Description

Founded in 2002 by three former Monster.com executives; TalentBurst is an award-winning full-service Staffing Firm working directly with Fortune 500 companies in the US and Canada. We specialize in Contract and Contract to Permanent roles across many industries and have direct/contractual relationships with all our clients. Please visit our website or come meet us at our offices in Natick, MA, Miami, FL, Christiansburg, VA, Vineland, NJ, Houston, TX & downtown San Francisco, CA