Guest Services Associates/Front Desk Agents

Job Description

We are seeking a Guest Services Associates to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency.

Responsibilities:

Register and assign rooms to guests

Confirm phone and online reservations

Respond to guest needs, requests, and complaints

Collect payment from departing guests

Keep records of occupied rooms and guests

Communicate pertinent guest information to designated departments

Qualifications:

Previous experience in customer service, front desk service, or other related fields

Ability to build rapport with guests

Strong organizational skills

Excellent written and verbal communication skills

This job is available for variable shifts depending on the needs of the hotel.The location of the hotel is in Junction City,KS. Prior hotel experience is an advantage but not mandatory. Should have excellent verbal and written communication skills and should be able to work with all levels of team members .Should be able to read, write and speak english effectively and knowing other language is an advantage.should be real good at customer service.This job requires good amount of walking within the hotel, occasionally lifting 20-30lbs of weight and standing during working hours.Assist housekeepers on their daily needs and should be ready to wash,dry and fold laundry as needed.Company Description

Comfort Inn & Suites is a flagship brand for Choice Hotels International.

Full-time