Assistant Manager in Training

Job Title: Assistant Manager

Department: Operations

Reports To: Store Manager

Exemption Status (FLSA): Non-Exempt

Job Summary: The Assistant Manager oversees daily store operations, including hiring, training, and scheduling team members. This role provides leadership through clear direction, goal setting, and feedback. The Assistant Manager ensures efficient operations and delivers a fast, friendly, and clean guest experience by managing staffing levels, inventory, labor, cash controls, and maintenance needs.

Essential Functions:

Provide active, visible floor leadership during shifts, supporting team members in real time, addressing workflow gaps, and ensuring smooth operations

Provide prompt, courteous customer service in accordance with company standards

Accurately process customer transactions using point-of-sale systems

Maintain a clean, safe, and organized store environment

Perform assigned food service tasks following food safety and sanitation requirements, as applicable

Perform interior and exterior store duties necessary to support daily operations Manager-on-Duty / Shift Leadership

Act as the manager-on-duty during assigned shifts in the absence of the Store Manager

Assume full responsibility for store operations, team performance, and customer experience during the shift

Direct, prioritize, and assign work to CSRs to ensure efficient and effective operations

Monitor performance and provide real-time coaching, guidance, and corrective instruction as needed

Ensure compliance with company policies, procedures, safety standards, and cash-handling guidelines

Serve as the primary point of contact for customer issues, emergencies, and operational concerns

Document and communicate shift activities, incidents, and follow-up needs to store management Customer Service

Greet and acknowledge every customer to create a welcoming environment

Assist customers and provide product or service recommendations

Handle customer concerns and complaints professionally and resolve issues within policy guidelines

Escalate unresolved issues to store management when appropriate

Monitor store activity and report suspicious behavior or safety concerns

Communicate clearly and effectively with team members and guests Sales and Cash Handling

Promote customer loyalty and enroll customers in the rewards program

Stay informed on current promotions, advertised products, and sales

Upsell by recommending complementary or similar items

Accurately process transactions using the POS system while following cash-handling and loss prevention procedures

Ensure all items are scanned, paid for, and secured, especially high-risk merchandise

Verify ID and comply with age-restricted sales laws and policies

Ensure accurate pricing, labeling, and promotional updates

Explain car wash programs and assist with traffic flow during peak times if applicable Store Cleanliness and Appearance

Interior:

Maintain clean, sanitary, and well-stocked restrooms, food service stations, and customer spaces

Empty interior trash receptacles and keep register area clean, neat, and organized

Respond to spills and maintain clean organized cooler and storage areas

Ensure floors, displays, and merchandise are organized and maintained according to merchandising standards and planograms Exterior:

Maintain the cleanliness, safety, and overall appearance of the exterior area, including parking lot, fueling areas, entrances, and dumpster areas

Ensure safety by shoveling and salting walkways, pump areas, and car wash entrance/exit if applicable and notifying maintenance of any lighting issues

Maintain fuel station and dispenser areas by cleaning equipment, monitoring conditions, replenishing supplies, and reporting issues as needed

Monitor exterior equipment and fixtures for cleanliness, functionality, and signs of damage or tampering and report issues as needed

Perform tasks such as picking up trash, emptying trash receptacles, basic landscaping upkeep, minor painting or touch-up tasks, and spill response as needed Operational Support

Prepare and serve food items in accordance with food safety and sanitation standards

Audit inventory on a regular basis; including lottery, cigarettes, other tobacco products

Review DVR system to monitor store activity.

Support inventory management activities including receiving deliveries, stocking merchandise, rotations, product placement, and removing expired or damaged products

Monitor in-ground gasoline storage inventory.

Troubleshoot and report any equipment or maintenance issues.

Support store operations during high-volume periods, staffing shortages, or special promotions as needed

Responsible for recruiting and training new team members

Run daily reports, reconcile shift sheets, complete PDI reporting, and banking procedure. Responsible for transport of bank deposit to bank

Utilize available reports and data to develop and implement plans to maximize sales to meet or exceed goals and objectives.

Perform other duties as assigned by Store Manager Requirements:

Must be available to work a minimum of 40 hours per week and provide support 24 hours per day, 7 days per week by being on duty or on call.

Provide support and coverage to store as needed, occasionally beyond regularly scheduled work times.

Must possess and maintain a valid driver's license

Must have access to a reliable vehicle for banking purposes

Basic reading, writing and math skills

Ability to operate point of sale, store, and car wash equipment

Ability to follow company policies, procedures, and safety standards

Maintain proper uniform standards while on duty

Must meet the minimum age requirements for selling alcohol in the state in which the position is located (18 years of age in Ohio, Michigan, and Wisconsin, 21 years of age in Illinois) ?

Education and Experience:

Must hold a high school diploma or equivalent

Prior customer service or cashier experience

Previous experience supervising others is preferred. Physical Requirements:

Ability to stand or walk for extended periods of time

Ability to bend, reach, and perform repetitive motions

Ability to regularly lift up to 25 pounds and occasionally lift up to 50 pounds

Ability to perform physical tasks requiring moderate exertion in varying outdoor weather conditions Work Environment:

Fast-paced convenience store environment with frequent customer interaction

Indoor and outdoor work conditions Required Travel:

Banking purposes

Assisting other store locations

Training classes

True North is an equal opportunity employer and considers applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other legally protected class.