Connected Care Case Manager

Position Title: Connected Care Case Manager

Department: Homeless Guest Services

Reports To: Director of Homeless Guest Services

Status: Full-time, Non-Exempt, Hourly

General Function: The Connected Care Case Manager will develop and facilitate individualized case management services to reduce shelter stays and connect guests with other supportive services.

Principal Activities:

Provide individualized case management to Connected Care clients.

Work with community agencies, SBRM Men's Program, and HGS to coordinate intakes & exits of Connected Care Beds

Develop a clearly written individualized treatment plan for assigned case load

Maintain accurate data in computer databases and logs

Build trust and rapport with guests

Provide appropriate referrals including (but not limited) to substance abuse treatment

Assist Connected Care clients with transportation needs

Track client progress and provide updates and report to HGS team and other SBRM staff

Utilize a client-centered approach that includes motivational interviewing, harm reduction, and trauma informed care

Provide crisis intervention services when needed

Maintain a current, thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients

Participate in evaluation and trainings to better respond to client/community needs

Support Shelter Case Managers as needed

Perform case management activities including (but not limited to):

Intake assessments and evaluations

Establishing program goals and priorities.

Conducting scheduled case management meetings with guests.

Following up on treatment referrals for clients and supporting client's transition from Connected Care Bed to treatment Be a contributing member of the Homeless Guest Services team.

Meet with Homeless Guest Services team to discuss operations and guests

Keep team apprised of client issues and concerns

Maintain good rapport with Men's staff, HGS staff, and security personnel with a willingness to work together to solve difficult problems

Act as a responsible party, alongside SBRM Men's Staff, HGS Staff, and security personnel, for any problems, emergencies, or disputes that can arise while guests are on SBRM property

Support the Emergency Shelter Team as needed

Assist with piloting new Homeless Guest Services initiatives and programs Compensation and Benefits:

$22.00-$26.00 DOE

Company sponsored retirement plan with a 4% match

15 vacation days, 13 holidays, and paid sick time

Employer sponsored health benefits