Customer Service Manager - State Farm Agent Team Member

Job Description

Benefits:

401(k)

Bonus based on performance

Competitive salary

Health insurance

Training & development

Opportunity for advancement

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Eddie Vargas - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates and problem solvers.

RESPONSIBILITIES:

Manage customer inquiries and resolve issues.

Maintain customer records and update information as needed.

Assist with customer retention strategies.

Coordinate with other departments to ensure customer satisfaction.

Handle escalated customer complaints and issues.

QUALIFICATIONS:

Communication and problem-solving skills.

Experience in customer service preferred.

Ability to handle high-stress situations calmly.

Leadership and organizational skills.

Communication and problem-solving abilities.

Attention to Detail: Ensuring accuracy in information and transactions.

Adaptability: Flexibility to adjust to changing situations and customer needs.

Full-time