Senior Voice Platform Engineer

Job Description

About the Role

We’re seeking a Senior SIP/VoIP Engineer to design, operate, and enhance our global enterprise voice systems. You’ll play a hands-on role supporting carrier-grade voice infrastructure, ensuring call quality and uptime, and driving operational excellence. This position is ideal for someone who is fluent in SIP technologies, enjoys troubleshooting complex call flows, and thrives in collaborative, cross-functional environments.

What You’ll Do

Support and maintain voice infrastructure, including SBCs, policy servers, and voice gateways

Troubleshoot SIP signaling and call flow issues across global platforms

Participate in an on-call rotation and respond to high-severity incidents as needed

Work closely with DevOps, Cloud, Network, and Security teams to ensure reliable and secure service delivery

Partner with vendors for platform updates, tuning, and escalations

Implement and refine monitoring, alerting, and automation to improve operational efficiency

Contribute to the documentation, design, and continuous improvement of the voice environment

What You’ll Bring

7–10+ years of experience in voice engineering, operations or telecom infrastructure

Strong understanding of SIP stack architecture, call setup and troubleshooting methodologies

Hands-on experience with SBCs and policy servers (Ribbon experience required)

Familiarity with voice routing, QoS, and integration with cloud and on-prem systems

Experience supporting 24x7 operations, on-call support, and incident management

Knowledge of cloud environments (AWS, Azure) and security best practices

Excellent problem-solving skills and communication abilities for working with distributed teams

Nice to Have

Experience automating or scripting voice operations workflows

Familiarity with observability tools (Grafana)