Infrastructure Engineer - Amazon Connect

We have partnered with our client in their search for an Amazon Connect Infrastructure Engineer in Westerville, OH

Responsibilities

*Proven expertise in programming languages such as JavaScript, Node.js, and Python (particularly in relation to AWS Services)

Demonstrate ability to efficiently resolve complex issues and provide consultative explanations and advice to clients

Familiarity with file formats, including JSON and others

Strong verbal and written communication skills

Willingness to work according to the US time schedule

Experience in following ITIL processes and using Service Desk Ticket management applications

Skills Required

Must Amazon connect -

*Hands-on experience with Amazon Connect, including development, deployment, and support of:

-CCP

-Contact Flows

-Lambda and other scripting

-S3 Storage Solutions

-DynamoDB

-CloudWatch

-Queues and Routing Profiles

-Agent and Agent Hierarchy Administration

cloud architect AWS

automation

scripting- Python

NICE TO HAVES:

doing AWS Cloud infrastructure migration

telephony

IVR for workforce

AWS certifications

Education & Work Experience

Bachelor's Degree

3+ years work experience

Title Amazon Connect Infrastructure Engineer

Location Westerville, OH

Client Industry Fintech

Ref ID 1687198

About Korn Ferry

Korn Ferry unleashes potential in people, teams, and organizations. We work with our clients to design optimal organization structures, roles, and responsibilities. We help them hire the right people and advise them on how to reward and motivate their workforce while developing professionals as they navigate and advance their careers. To learn more, please visit Korn Ferry at