Customer Relations Representative - State Farm Agent Team Member

Job Description

Benefits:

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

ABOUT OUR AGENCY:

Our agency has been proudly serving our community since December 2011 and has grown to a team of 14 members across two office locations. Were built on a family-oriented culture where people support one another, work hard, and genuinely enjoy being part of the team.

Im a graduate of Towson University with a degree in Finance, and that background shapes how we approach both client service and team development. We believe in building long-term careers, not just filling roles.

For our team, we offer health insurance benefits, life insurance benefits, and retirement options, along with a supportive environment that values balance, stability, and growth. If youre looking for a place where teamwork matters and people are treated like family, this is a great place to build your career.

ROLE DESCRIPTION:

As an Customer Relations Representative - State Farm Agent Team Member for Matt Gardner - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

Establish customer relationships and follow up with customers, as needed.

Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification

Promote successful and long-lasting customer relations.QUALIFICATIONS:

Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred

Experience managing client relationships is preferred

Interest in marketing products and services based on customer needs

Excellent communication skills - written, verbal, and listening

Dedicated to customer service

Able to anticipate customer needs

Able to effectively relate to a customer

Full-time