IND Scrum Master

IND Scrum Master - GCC027

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

Position Overview

We are seeking an experienced and dynamic Scrum Master to support multiple Agile teams (2–3) delivering and sustaining enterprise Cloud Services. This role is focused on enabling high-performing teams that support cloud platforms, tooling, and services used across the organization.

The Scrum Master will foster a culture of continuous improvement, facilitate Agile ceremonies, remove impediments, and partner closely with Product Owners, IT Delivery Leads, and the Release Train Engineer (RTE) to ensure the successful delivery and operational support of cloud capabilities.

This role requires a self-starter who operates with a high degree of autonomy, proactively drives outcomes, and does not require micro management.

Key Responsibilities

Serve as Scrum Master for 2–3 Agile teams supporting enterprise Cloud Services, facilitating all Scrum ceremonies including Daily Stand Ups, Sprint Planning, Sprint Reviews/Demos, and Retrospectives

Partner with Product Owners, IT Delivery Leads, and technical stakeholders to support execution planning, manage progress, and facilitate effective release planning

Collaborate closely with the Release Train Engineer (RTE) and peer Scrum Masters to support PI objectives, dependencies, and ART level coordination

Ensure backlog readiness by partnering with Product Owners/IT Delivery Leads to drive refinement, prioritization based on business value, and clear acceptance criteria

Track, analyze, and communicate team progress using Agile metrics, providing transparency, insights, and visibility to stakeholders

Proactively identify, manage, and help remove impediments, risks, issues, and dependencies, while coaching teams toward higher levels of Agile maturity and continuous improvement

Foster a trusting and psychologically safe environment that encourages transparency, learning, accountability, and problem solving, while ensuring strong Agile tool hygiene using CA Rally (preferred; Jira acceptable)

Required Skills & Experience:

5–6 years of experience serving as a Scrum Master in Agile delivery environments, with proven success managing multiple Agile teams (2–3 concurrently)

Strong working knowledge of Scrum and Kanban, with experience operating in scaled Agile environments, including SAFe and participation in Program Increment (PI) Planning

Hands-on experience with CA Rally (preferred) for backlog management, execution tracking, and reporting; Jira experience acceptable

Experience facilitating estimation, story pointing, and team planning (capacity and velocity), with a good understanding of Agile metrics to drive insights and continuous improvement

Excellent facilitation, communication, mentoring, and conflict resolution skills, with the ability to adapt quickly in a fast paced, evolving cloud and technology environment

Demonstrated self starter mindset—proactive, accountable, and able to operate independently without close supervision or micro management; Certified ScrumMaster (CSM / Scrum Master I) required

Nice to Have

Generative AI Familiarity: Experience or exposure to AI-assisted development and delivery tools (e.g., GitHub Copilot) and an understanding of how generative AI can enhance team productivity and delivery practices

Experience supporting cloud platforms, infrastructure, DevOps, SRE, or platform engineering teams

SAFe Scrum Master (SSM), SAFe Agilist (SA), or other scaled Agile certifications

Continuous Learning Mindset: Interest in staying current with emerging technologies, including generative AI, cloud-native practices, and modern Agile delivery techniques

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