Data Center Operations Technician (Remote Hands)

About Edged Data Centers

Edged is a fast-growing provider of sustainable data centers and energy infrastructure. The company builds and operates a global network of ultra-efficient, AI-ready data centers with waterless cooling for colocation, hyperscale and build-to-suit customers. The highly differentiated infrastructure platform is the first large-scale, global deployment of waterless cooling platform-wide and transforms data center growth into a catalyst for sustainable development. Edged is backed by a deep proprietary technology stack that will include renewable microgrid systems, ultra-clean generators, and waste-to-fuel solutions. The platform is designed for rapid deployment with more than a dozen new data centers operating or under construction across Europe and North America and a gigawatt-scale project pipeline.

The North American division of Edged is a joint venture between one of the largest private multinational corporations in the world and an affiliate of Endeavour. Endeavour is a purpose-driven organization helping innovators to develop and launch breakthrough solutions for global challenges in the areas of energy, water, and waste. Endeavour companies are made up of passionate change-makers who want to leave the world better than the way we found it. Today, Endeavour is deploying solutions that are immediately scalable and deliver both high financial returns and positive impact, including EV charging, waterless data center cooling, and advanced energy systems.

The Remote Hands - Fiber Infrastructure Lead is a hands-on technical leadership role responsible for the planning, installation, testing, documentation, and ongoing management of fiber infrastructure within a mission-critical data center environment. This role serves as the site site subject-matter expert (SME) for fiber connectivity and interconnection services, while also supporting Remote Hands activities as part of standard data center operations.

The Fiber Infrastructure Lead performs and oversees complex fiber installations and cross-connects, ensures work is completed to company and industry standards, and provides training and guidance to Data Center Facility Technicians. The individual in this role is also expected to cross-train with the Data Center Facility Technician position and maintain the ability to perform all functions of that role as operational needs require.

Essential Duties and Responsibilities

Fiber Infrastructure Installation and Management (Primary Responsibility)

Perform, lead, and oversee fiber infrastructure installations throughout the data center, including:

Fiber trunk installations between meet-me rooms (MMRs), cabinets, cages, and data halls

Installation, labeling, dressing, and documentation of fiber patch panels

Fiber cross-connect installations, modifications, and removals

Install, terminate, test, certify, and troubleshoot fiber cabling and connectivity using approved tools and test equipment.

Ensure all fiber work complies with company standards, structured cabling best practices, safety requirements, and applicable specifications.

Build, manage, and maintain fiber connectivity records using approved inventory, documentation, and ticketing systems.

Maintain accurate and auditable documentation for fiber inventory, ports, panels, pathways, and customer interconnections.

Respond to fiber-related service requests, incidents, and outages and support restoration efforts as required.

Leadership, Training, and Oversight

Serve as the site-level SME for fiber infrastructure, interconnections, and physical-layer connectivity.

Train, coach, and mentor Data Center Facility Technicians to safely and consistently perform fiber installations and cross-connect work.

Establish and reinforce standard methods for fiber installation, labeling, testing, and documentation.

Coordinate and oversee vendor-performed fiber installations and ensure compliance with safety, quality, and procedural requirements.

Inspect and validate completed fiber work for accuracy, workmanship, and documentation completeness.

Cross-Training and Facility Operations Support

Cross-train with the Data Center Facility Technician role and maintain proficiency to perform all associated duties when required.

Support data center operational activities, including routine inspections, basic troubleshooting, and coordinated incident response.

Assist with equipment moves, adds, changes, and decommissions where fiber or physical infrastructure involvement is required.

Remote Hands and Operational Support

Provide Remote Hands support for customer and internal requests, including cable tracing, visual verification, cross-connect execution, and physical component handling.

Support incident response and maintenance activities by assisting with diagnostics, stabilization efforts, communication, and documentation.

Coordinate work activities with remote operations, engineering, and operations control center (OCC) teams.

Safety, Compliance, and Documentation

Comply with all company safety, security, and compliance requirements, including LOTO, JHAs, and site access controls.

Maintain clean, organized, and compliant cabling pathways, equipment areas, and workspaces.

Follow established change management, MOP/SOP, and documentation procedures.

Participate in required safety training, operational readiness activities, audits, and drills.

Minimum Qualifications

High school diploma or GED required; technical, vocational, or telecommunications education preferred.

Hands-on experience installing, terminating, testing, and overseeing fiber infrastructure and cross-connects in data center environment.

Strong knowledge of structured fiber cabling systems, standards, panels, terminations, and pathways.

Proficiency with fiber test equipment, including power meters, inspection tools, and certification testers.

Ability to train and mentor others in technical procedures and best practices.

Strong organizational, documentation, and technical inventory management skills.

Ability to safely lift up to 50 pounds, climb ladders, and work in confined environments.

Availability to work rotating shifts, weekends, holidays, and on-call assignments as required.

Preferred Qualifications

Experience working in multi-tenant or colocation data center environments.

Experience with fiber splicing, trunk builds, and high-density fiber deployments.

Familiarity with interconnection provisioning processes and physical network inventory systems.

Experience coordinating and overseeing vendor or contractor-performed fiber installations.

Exposure to data center mechanical, electrical, and life-safety systems through cross-training or operational support.

Knowledge, Skills, and Abilities

Advanced knowledge of fiber infrastructure installation, management, and troubleshooting.

Strong attention to detail and commitment to high-quality workmanship.

Ability to lead by example and enforce consistent technical and safety standards.

Effective verbal and written communication skills.

Strong problem-solving and analytical abilities.

Ability to work independently and collaboratively in a team environment.

Proficiency with Microsoft Office applications and technical documentation systems.

Work Environment and Physical Requirements

This is a 24/7/365 role with rotating shifts, weekend and holiday coverage, and participation in on-call rotations.

Ability to respond to emergency events or site outages within required timeframes.

Occasional travel to other Edged Data Centers or customer sites may be required.

EEO Statement:

Edged is an equal opportunities employer. We believe in ensuring equal access to employment opportunities for all. We assess candidate qualifications and make recruiting decisions based on the experience, capabilities and skills you share with us in your application and applicable materials. Hiring and employment decisions within Edged are not based on religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Total Rewards Statement:

This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; PTO; employee assistance program; and other company benefits.

Compensation for the role will depend on a number of factors, including your qualifications, location, skills, competencies, and experience and may fall outside of the range shown.

Great Place to Work

Enjoy...

A fast-paced, entrepreneurial culture focused on innovation.

A flexible, autonomous work environment.

A culture of respect, learning, and excellence.

Experienced, highly talented experts as team peers.

Growth and travel opportunities.

A team of change-makers having a significant impact on people and the planet.

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