ServiceNow Developer/Architect

Job Description

Overview

CTG is seeking to fill a ServiceNow Developer/Architect position for our client.

Location: Columbus, OH (Onsite)

Duration: 12 months

Duties:

Define and own the technical architecture for the ServiceNow platform, aligning with Common Service Data Model (CSDM) and industry best practices

Lead hands-on development including custom scoped applications, Business Rules, Script Includes, UI Actions, and Client Scripts using JavaScript and Glide APIs

Design and implement secure, scalable solutions within a FedRAMP-authorized environment

Establish and enforce platform governance, coding standards, and best practices to ensure long-term maintainability and upgradeability

Architect and implement integrations with third-party systems using IntegrationHub, Flow Designer, MID Servers, and REST/SOAP APIs

Configure and maintain advanced security controls including ACLs, encryption, and secure coding practices

Collaborate with Engagement Leads and stakeholders to translate business requirements into technical designs and specifications

Lead technical workshops, design sessions, and code reviews across cross-functional teams

Drive continuous platform optimization, performance tuning, and technical debt reduction

Skills:

Expert-level proficiency in JavaScript, HTML, CSS, and ServiceNow development frameworks

Deep expertise with ServiceNow Studio, UI Builder, and Service Portal

Strong knowledge of ServiceNow platform architecture and governance

Experience with CMDB, CSDM, and ITOM modules (Discovery, Service Mapping)

Advanced knowledge of integrations, APIs, and automation frameworks

Strong understanding of security best practices in regulated environments (FedRAMP or similar)

Exceptional verbal communication skills with the ability to lead technical discussions and present complex concepts clearly

Strong problem-solving, analytical, and troubleshooting capabilities

Experience:

8+ years of overall IT experience

5+ years of hands-on ServiceNow development and architecture experience

Proven experience working in FedRAMP or highly regulated government cloud environments

Demonstrated experience leading both architecture strategy and hands-on development

Experience working with public sector clients preferred

Ability to work onsite in Columbus, OH and collaborate with diverse stakeholder groups

Education:

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)

Certifications (Required):

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Application Developer (CAD)

ServiceNow Certified Implementation Specialist (CIS) – ITSM or ITOM preferred

ITIL v4 Foundation

Certifications (Preferred):

ServiceNow Certified Technical Architect (CTA) or Master Architect (CMA)

Security+ or similar cybersecurity certification

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Tana Stilloe at . Kindly forward this to any other interested parties. Thank you!

The expected base salary for this position ranges from $63.00 to $68.00/hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.

Full-time