Business Development Manager

Job Description

Role Overview

This is a high-impact, hunter-oriented sales role for someone who is deeply embedded in Indonesia's banking and fintech ecosystem. You will be responsible for driving revenue growth in Indonesia — from pipeline building and CXO-level relationship management to deal closure and post-sale expansion. You need to be street smart, culturally fluent, and commercially aggressive, with a strong grasp of how lenders think about collections, NPAs, and digital transformation.

Key Responsibilities

Market Development & Revenue Growth

Own the end-to-end sales cycle for Indonesia — from prospecting and lead generation to proposal, negotiation, and deal closure

Build and manage a robust pipeline of banks, NBFCs, multifinance companies, P2P lenders, and digital lending platforms

Consistently meet and exceed quarterly and annual revenue targets

Identify and pursue new business opportunities across the lending and collections value chain

CXO Engagement & Relationship Management

Engage and build lasting relationships with CXO, C-suite, and senior decision-makers (CEO, CRO, COO, CFO, CDO) at target accounts

Position Credgenics as a strategic partner — not just a vendor — in the lender's collections and recovery transformation journey

Represent Credgenics at industry forums, banking conferences, and fintech events in Indonesia

Market Intelligence & Strategy

Develop a deep understanding of the Indonesian lending landscape — regulatory environment (OJK), market dynamics, key players, and competitive positioning

Provide regular feedback to product and leadership teams on market-specific requirements, localisation needs, and feature gaps

Track competitor activity, pricing trends, and partnership opportunities

Collaboration & Solutioning

Work closely with pre-sales, product, and implementation teams to craft tailored solutions and winning proposals

Lead client demonstrations, pilots, and proof-of-concept engagements for conversational AI, voice bot, and collections automation solutions

Partner with marketing to plan and execute demand generation activities in Indonesia

Required Qualifications

5–8 years of B2B sales or business development experience, with a majority in banking, fintech, or financial services technology

Strong track record of selling to or working within Indonesian banks, multifinance companies, or fintech lenders

Proven ability to engage and influence senior stakeholders and C-suite executives

Native or fluent proficiency in Bahasa Indonesia; professional English communication skills

Street-smart, self-driven, and comfortable navigating complex, long-cycle enterprise sales

Solid understanding of the lending lifecycle — credit underwriting, loan servicing, collections, and NPA management

Preferred

The following skills will be considered strong additions to your profile:

Lending & Collections Expertise

Hands-on experience in or selling to collections, debt recovery, NPA resolution, or legal tech for lenders

Familiarity with OJK guidelines on digital lending, collections, and data privacy (PDPB/UU PDP)

Conversational AI & Voice Bot Knowledge

Understanding of AI-driven customer engagement — chatbots, voicebots, IVR, and automated outreach in collections or lending contexts

Ability to articulate AI product value propositions to non-technical banking audiences

CPaaS Exposure

Familiarity with CPaaS platforms (SMS, WhatsApp Business API, RCS, voice APIs) and their application in lender-borrower communication workflows

CRM Proficiency

Experience working with Salesforce, Zoho CRM, or HubSpot for pipeline tracking, forecasting, and account management

What We Offer

Collaborative, data-driven, and merit-based culture