Call Center Representative Arizona

Description:

Telephone Answering Service Operator

Location: Kingman, AZ

Job Type: Full-Time

Compensation: $16.00 to $18.00/hour starting + bonus incentives

Who:

We're seeking enthusiastic, professional individuals who excel in fast-paced, service-focused roles.

What:

Provide live answering and messaging support for business and medical clients, ensuring accurate and timely communication.

When:

Full-time, flexible schedule with availability for evenings, weekends, and holidays.

Where:

This is an on-site role based in Kingman, AZ.

Why:

Be part of a company with a 40-year track record of excellence, known for career growth and a supportive culture.

Office Environment:

Team-oriented, inclusive, and fast-paced. This is not a remote position.

Salary:

Starting at $16.00–$18.00/hour, based on experience, with performance-based bonuses.

About Silver Rock Enterprises Inc.

As a pioneer in the answering service industry, Silver Rock Enterprises, Inc. has set high

standards for almost 4 decades. Our commitment to innovation and customer satisfaction has

earned us an excellent reputation with clients nationwide. We look forward to receiving your application!

Please follow our application process – no walk-ins or phone calls will be considered.

Requirements:

Position Overview:

As a Telephone Answering Service Operator, you’ll serve as the critical link between clients and their callers, ensuring all interactions are handled professionally and with care. You’ll follow specific instructions for each account to take messages or forward calls as needed.

Key Responsibilities:

Answer inbound calls and follow client-specific instructions

Take accurate messages and route calls appropriately

Maintain confidentiality and follow internal protocols

Adapt quickly to changes in call volume or task priorities

Deliver exceptional service while working within a structured process

Qualifications:

Strong verbal communication skills; bilingual in Spanish a plus

Typing speed of 35–40 WPM and computer proficiency

Ability to multitask and stay focused in a dynamic setting

Positive attitude, reliability, and team spirit

Must pass a drug test and background screening

Applicants with fraud or violent convictions cannot be considered

Benefits:

Medical, Dental, and Vision Insurance

Life, Short-Term & Long-Term Disability Insurance

401(k) Plan

Telehealth & Employee Assistance Program (EAP)

Retail Discount Program

Hourly incentives and performance bonuses

Compensation details: 16-18 Hourly Wage

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Full-Time