Human Resources Operations Manager

Manager, HR Systems & Operations The Manager, HR Systems & Operations is responsible for leading the execution, oversight, and ongoing enhancement of HR processes, systems, and service delivery.

This role ensures that HR operations run efficiently, accurately, and consistently while driving improvements across workflows, technology, and team performance.

Serving as the operational lead for the HR Systems & Operations function, this position is accountable for prioritizing work, delegating responsibilities, and ensuring timely, high-quality execution.

The Manager works closely with HR leadership to translate strategic initiatives into practical, scalable processes that support the employee lifecycle, HR systems, reporting, compliance, and continuous improvement efforts.

This role directly manages the HRIS Analyst and HR Coordinator.

Key Responsibilities HR OperationsLead daily HR operations, ensuring accurate and timely processing of employee lifecycle events such as hires, transfers, promotions, compensation updates, leaves, terminations, and organizational changesOversee the management and prioritization of HR inquiries, ensuring prompt resolution and high-quality service deliveryMonitor operational performance and identify opportunities to improve responsiveness and efficiencyMaintain consistency, accuracy, and standardization across HR processes and practices HR Systems & WorkdayOversee daily support, maintenance, and optimization of Workday and related HR systemsPartner with the HRIS Analyst to manage system updates, testing, implementations, and ongoing enhancementsCoordinate system priorities, release schedules, and testing strategies to ensure seamless executionIdentify opportunities to maximize system capabilities and reduce reliance on manual processesAct as a liaison between HR, IT, and system stakeholders to ensure alignment and effective communication Documentation, Policies & Process ImprovementLead the development, organization, and maintenance of HR documentation, including SOPs, process maps, and templatesEnsure documentation is current, accurate, and aligned with actual workflowsSupport the review and update of HR policies in partnership with key stakeholdersEvaluate existing processes to identify inefficiencies and recommend improvementsDrive initiatives focused on operational excellence, compliance, and enhanced employee experience Data, Reporting & CompliancePartner with HRIS to maintain strong data governance, accuracy, and reporting capabilitiesOversee audit processes and ensure compliance with internal standards and external regulationsSupport leadership reporting by ensuring reliable and actionable HR dataMaintain position management and ensure alignment with organizational structure and controlsEnsure adherence to employment laws, policies, and compliance requirements Team Leadership & ExecutionLead, coach, and develop the HRIS Analyst and HR CoordinatorAssign and prioritize team workloads to ensure timely and accurate completion of tasksMonitor performance and provide ongoing feedback and development supportServe as the escalation point for complex operational issuesIdentify resource gaps and opportunities to improve team effectiveness and efficiency Qualifications Required:Bachelor’s degree in Human Resources, Business, Information Systems, or a related field3–7 years of experience in HR operations, HRIS, or HR systems rolesExperience with process improvement, documentation, and project executionStrong understanding of HR systems, workflows, and data structuresExcellent analytical, organizational, and problem-solving skillsAbility to balance strategic thinking with hands-on executionStrong communication skills and the ability to collaborate across all levels of the organization