Benefits Supervisor

Overview

About PHOENIX PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. About ExpressExpress is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Express ensures you look and feel your best, wherever life takes you. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app. About BonobosOur Bonobos menswear brand is known for being a style instigator and offering perfect-fit risks through our innovative retail model and personalized experience. Launched online in 2007 with its signature line of chinos, Bonobos now offers a variety of styles available to order online and to try on at any one of our 50 Guideshop locations and at Our Guideshops are in-real-life stores that deliver one-on-one service and expert fit advice. Don't think traditional retail, Bonobos is something you haven't seen before.

Responsibilities

POSITION OVERVIEW

The Benefits Lead/Supervisor oversees the administration of benefit, wellness, and associate programs while supervising a team. The role provides subject matter expertise, ensures compliance, and drives process improvement in partnership with vendors and HR leadership.

KEY RESPONSIBILITIES

Provide day-to-day oversight of benefits administration, serving as the primary escalation point for complex associate issues and vendor concerns

Partner with vendors and third-party administrators to deliver benefit programs for Phoenix Retail associates

Lead or support the implementation of new benefit vendors or programs, including file feed/account structure development, claims processing review, and associate communications

Oversee leave of absence (LOA) administration in partnership with external vendors, ensuring compliance with federal/state regulations, accurate processing, and timely resolution of escalated issues. Provide support and guidance by addressing questions and concerns from associates, managers, and leadership

Oversee 401(k) and retirement plan administration in partnership with external recordkeepers and Payroll, ensuring compliance with plan requirements, accurate processing of contributions, and timely resolution of escalated participant issues

Document and maintain administrative procedures for assigned benefit processes

Process monthly billings and the preparation of vouchers for payment of administrative fees for all group plans

Run and prepare scheduled and ad hoc benefits reporting and associated tasks

Coordinate transfer of data to external contacts for services, premiums and plan administration

Prepare, collect and organize data to perform plan audits

Plan, coordinate, and deliver communications for all benefit plans, programs, and wellness events (i.e., flu shots, mobile screenings, etc.), ensuring consistent messaging and associate engagement

Collaborate and cultivate relationships with HR partners, Payroll, IT, Technology and third-party vendors

Supervise and mentor a team by assigning tasks, reviewing work for accuracy, and training new team members on benefits processes

Assist Compensation HR partners with compensation-related projects as assigned

Train new Benefits Administrators on administrative procedures for their assigned benefit processes

Other essential tasks, including those that are not listed, as assigned

REQUIRED EXPERIENCE & QUALIFICATIONS

Bachelor’s degree in Human Resources or a related field, additional years of service considered in lieu of degree

5+ years of experience in benefits administration, including 1-2 years in a lead, senior, or supervisory capacity

Working knowledge of benefit and retirement plans

Demonstrated ability to deal with sensitive and confidential information

Attention to detail and accuracy

Demonstrated problem solving, time management and priority setting skills

CRITICAL SKILLS & ATTRIBUTES

Professional certification, preferably CEBS (Certified Employee Benefit Specialist)

Closing

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An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call and say 'Associate Relations' or send an e-mail to and let us know the nature of your request and your contact information.

Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.