CS/Sales Representative- Chicago Office Staff

Nova Driving School, Chicago’s leading and most trusted driving school, is seeking professional, friendly, and sales driven Customer Service & Office Staff to support our students, parents, and instructors across all Illinois locations. As the front line representative of Nova, you will play a key role in delivering exceptional service and guiding families through their driver education journey.

The Customer Service/Sales Office Staff is responsible for providing outstanding customer support, managing daily office operations, and assisting families with enrollment decisions. This role requires strong communication skills, a positive attitude, and the ability to thrive in a fast paced, student focused environment.

Key Responsibilities

Greet students, parents, and visitors with professionalism and warmth

Answer phone calls, emails, and walk in inquiries regarding programs, schedules, and requirements

Guide families through enrollment options and confidently explain program benefits

Process registrations, payments, and student documentation accurately

Maintain organized student records and ensure compliance with Illinois driver education requirements

Assist with scheduling Behind the Wheel lessons and classroom sessions

Resolve customer concerns with patience, empathy, and sound judgment

Support instructors and management with daily operational needs

Uphold Nova’s brand standards and deliver a consistent, high quality customer experience

Qualifications

Previous customer service, office, or sales experience preferred

Strong organizational and multitasking abilities

Professional phone and in person presence

Ability to learn scheduling systems and office software

Reliable, punctual, and able to work independently

Bilingual skills (English/Spanish) are a strong plus

Work Environment & Schedule

Positions available across all Nova Driving School locations in Illinois

Full time

Weekend availability may be required

Fast paced, student centered office environment

Benefits

Why Join Nova?

Nova Driving School offers more than a job — we offer a place to grow, feel supported, and build a meaningful career. Our team is made up of passionate instructors who care about safety, service, and helping students succeed.

What You Can Expect

Competitive Pay that reflects your experience, skill, and commitment.

Continuous Training & Career Growth, with opportunities to advance your skills and move into leadership roles.

A Supportive, Collaborative Team Culture where your ideas matter and your work makes a real impact.