Customer Service Representative

Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.

Responsibilities

· Providing second to none customer service.

· Providing in-store colour consultations.

· Selling paint, wallpaper, window treatments, sundries & décor.

· Performing opening and closing procedures correctly.

· Ensuring sales transactions are completed accurately using our specific POS system (Décor).

· Handle cash and operate the Interac machine.

· Maintaining precise customer files and history within Décor.

· Pulling appropriate paint products from the sales floor or warehouse, tint and mix them to customer specifications.

· General merchandising including pricing products, stocking shelves and setting up displays.

· Cleaning and maintaining store equipment.

· General cleaning and maintenance of show room.

· Shipping and receiving, unloading trucks, unpacking shipments of merchandise and put away.

· Educating customers on the value of higher end products and/or encouraging purchases of sundries and other “tools of the trade” when selling paint.

· Offering product information to customers on Hunter Douglas window treatments

· At times, act as a liaison between customers and their contractors.

· Work with other team members to achieve monthly sales goals for the store.

Qualifications

· Pleasant and outgoing disposition.

· Eagerness to learn.

· Ability to follow processes and procedures as outlined by the company.

· Ability to work both independently and as a team player.

· Exceptional customer service skills both in person and via the telephone.

· Basic computer skills.

· Flexibility to work all scheduled hours.

· Physically fit, able to retrieve heavy material from shelves and floor stacks (lift and carry up to 50 lbs).·

· Capacity to manage multiple tasks at once by prioritizing and arranging workload efficiently.

· Capable of offering general service to contractors and retail customers in regard to paint, window treatments, sundries & décor. Capable of mixing paint, stocking shelves and general maintenance of the store. Assist customers in person and over the phone by determining needs and presenting appropriate products and services. To be successful in this, product knowledge is key and ongoing training and refreshers are a must.