Field Systems Administrator - Desktop Support

Job Description

Field Systems Admin/ Desktop Support - South Bay /Westside area of Los Angeles

PLEASE DO NOT APPLY if you do not live within travel distance of the named geographic area.

We are looking for a motivated and hands-on Field Systems Administrator to join our team. This role is a great fit for someone with a managed service provider (MSP) background who thrives in a fast-paced, client-facing environment. You will spend the majority of your time working directly at client sites, resolving end-user issues, maintaining systems and network infrastructure, and serving as the face of IT support for our customers.

This is not a purely remote or help-desk position — you must be comfortable driving to client locations, working independently, and handling a wide variety of technical situations with professionalism and confidence.

On-site at one client starts at 6:45 AM on Monday and Wednesday (subject to change). Other schedules vary and will be a normal 8-5 shift.Compensation:

$60,000 yearly DOE

Responsibilities:

Desktop & End-User Support

Provide hands-on desktop, laptop, and peripheral support for Windows and macOS environments

Troubleshoot hardware failures, OS issues, application errors, and user account problems

Perform workstation imaging, setup, and deployment for new hires and replacements

Manage and resolve tickets through a PSA/ticketing system (e.g., Autotask)

Assist with Office 365 / Microsoft 365 administration, including email, Teams, and OneDrive

Support printers, scanners, AV equipment, and other office peripherals

Networking & Connectivity

Troubleshoot basic to mid-level network issues, including LAN/WAN connectivity problems

Configure and support wireless access points, Wi-Fi controllers, and client-side Wi-Fi issues

Assist with VLAN configuration, switch port troubleshooting, and cable patching

Support VPN clients and basic remote access configurations

Work with firewalls and routers (Meraki, Ubiquiti, SonicWall, Fortinet) at a configuration/troubleshooting level

Document network layouts and perform basic site surveys when needed

Systems & Server Administration

Assist with 365 Intune/ MDM device management and deployments.

Help maintain and monitor client environments using RMM dashboards

Escalate complex server or infrastructure issues to senior engineers as appropriate

Client-Facing & Administrative

Communicate clearly and professionally with end-users and client stakeholders

Document work completed, configurations, and issues in the ticketing system accurately

Travel to client sites as scheduled — 50–80% of working hours will be spent in the field

Participate in on-call rotation as needed for after-hours support

Qualifications:

Required

1–4 years of IT experience, with at least 1 year working at a Managed Service Provider (MSP)

Strong desktop and end-user support skills across Windows 10/11 and macOS

Working knowledge of TCP/IP networking, DNS, DHCP, and basic routing concepts

Experience troubleshooting Wi-Fi issues — signal, authentication, SSID config, AP reboots

Familiarity with Active Directory user management and Group Policy basics

Experience using a PSA/ticketing system and an RMM platform

Ability to work independently in the field with minimal supervision

Valid driver's license and reliable transportation

Strong verbal communication and customer service skills

Nice to Have

CompTIA A+, Network+, or Security+ certification

Microsoft 365 Fundamentals (MS-900) or MD-102 certification

Experience with Meraki, Ubiquiti UniFi, SonicWall, or Fortinet products

Familiarity with Azure AD / Entra ID and Intune MDM

Experience with Datto, Veeam, or similar backup platforms

Basic scripting knowledge (PowerShell or Bash) for automation tasks

Work Environment

50–80% field work at client sites (local and regional). Mileage reimbursed per company policy

Remaining time spent working remotely from home.

Physical requirements: able to lift up to 35 lbs, work in server rooms, under desks, and in wiring closets

Occasional after-hours or weekend work for scheduled maintenance windows

About Company

We are a fast-growing Managed Service Provider (MSP) delivering IT solutions and security services to a diverse portfolio of clients. Our mission is to provide proactive support, innovative solutions, and best-in-class cybersecurity compliance to help businesses thrive in a secure and scalable IT environment.

Full-time