Program Manager

Job Description

Zentech Overview

Zentech is one of the leading and most highly certified U.S. based Electronics Manufacturing Services (EMS) providers in North America. We support original equipment manufacturers (OEMs) of medical devices, aerospace and defense products, and industrial equipment with engineering & manufacturing solutions. These solutions include product design, printed circuit board layout, test development, and manufacturing support through the whole product lifecycle.

The products and designs Zentech support are an integral part of everyday life and in mission critical environments. Many can be seen every day at sporting events, on delivery trucks, in medical offices, at construction sites, on American farms, and on commercial aircraft. Other products and designs are unseen but vital, such the work we do for our domestic and foreign military customers who rely on our technical skills to help ensure our country remains safe, our warfighters remain out of harm's way, and our nation's networks remain free from intrusion.

Zentech has developed strengths in the required manufacturing processes for high reliability, high complexity, low-to-medium volume printed circuit boards and box builds, all with best-in-class ability to scale to higher volume products. Zentech products are proudly Made in America.

Position Summary and Responsibilities

The Program Manager is an integral part of the management team encompassing prodigious responsibilities and accountabilities. Individuals with the desire and drive to embrace any and all customer challenges from beginning to end can help Zentech accomplish its mission to protect lives and liberties through our products and designs we support in the medical, industrial, aerospace and defense sectors. At Zentech, we believe that winning is contagious – we win only when our Customers win.

Manage and lead customer team activities as primary day-to-day customer contact

Plan and determine most efficient and effective method of achieving program objectives within the framework of technical capabilities, company policies and procedures, and contractual requirements

Provide centralized management over all business and technical aspects of a customer’ accounts

Manage customers’ concerns, corrective actions, and lead issues to completion

Communicate effectively with customer(s) and within factory

Coordinate and maximize the use of company functions in support of customer requirements

Manage multiple team tasks, to include but not limited to, continuous improvement programs, business analysis, quoting and pricing, contract reviews, change management, on-time delivery, inventory and forecasting

Work with customer(s), materials, and operations to manage build and delivery schedule

Establish measurable tasks/responsibilities for Program Administrators

Provide customer forecast to scheduling and management for revenue and resource planning

Support quality, test, Engineering Change Order (ECO), and materials activity

Recover costs for ECO activity, Non-Recurring Expenses (NRE) and miscellaneous

Resolve excess/obsolete inventory issues

Assist in resolving Accounts Receivable (A/R) issues as required

Assist with preparation to negotiate, manage and update contracts

Lead, or assist in leading, business review meetings with Zentech and customer

Seek additional sales opportunities within customer(s)

Support management team, as needed, with building customers’ relationships and business development, with forecasting and pricing strategies, with ensuring profitability and with meeting objectives

Provide customers with written corrective action to escalated issues

Assist other team members, as needed, to ensure customers’ needs are met

Position Qualifications

Experience in electronics contract manufacturing environment preferred

4-year degree preferred or equivalent combination of education and experience

5+ years of program management experience

PMP certification and/or six sigma green/black belt a plus

Ability to effectively mentor employees at all levels

Ability to drive solutions to complex planning issues with limited supervision

Effective analytical, planning, and organizational skills

Effective negotiation and problem solving skills

Demonstrate leadership and people management skills

Demonstrate teamwork and the ability to operate on diverse project teams with minimal direction

Solid financial understanding, risk analysis ability, relationship building, and project management

Available for travel up to 10% of the time, including day and overnight as required

Effective organization and prioritization skills

Ability to work collaboratively with suppliers or customer with direction and oversight

Effective interpersonal skills

Ability to take on project leadership / ownership

Proven ability to complete projects in a timely manner

Demonstrate discretion, confidentiality, and professionalism when representing the company

Excellent written and verbal communication, as well as presentation skills

Ability to work well individually or in teams

Understanding of and ability to use continuous improvement tools

Computer literate including MS Office Suite -- Word, Excel, PowerPoint, Outlook, plus knowledge of ERPs

Zentech Manufacturing is an Equal Opportunity Employer. Zentech will recruit, hire, train, and promote persons in all job titles without regard to real or perceived classification of race, ethnicity, ancestry, color, marital status, religion, national origin, veteran status, sex, sexual orientation, genetic information, gender identity or expression, age, or physical or mental disability.

Full-time