IT Professional Services Manager

Job Description

IT Professional Services Manager

Integrity Technology Solutions

Hybrid Bloomington, IL

Are you a strategic, people-centered leader who thrives on elevating teams, strengthening client relationships, and driving operational excellence? Integrity Technology Solutions is seeking a Service Manager to guide our Professional Services team in delivering exceptional client outcomes and supporting our mission to Do It Right the First Time.

At Integrity Technology Solutions, we’re more than a Managed Service Provider, we’re a team united by purpose. We believe in Learn & Teach Every Day, Do the Right Thing, Relationships Matter, and being Positive & Engaging People. If you’re looking to lead with impact, grow a high-performing team, and contribute to a workplace where culture and community truly matter, this is your opportunity.WHY YOU’LL LOVE WORKING WITH US

- A people-first culture grounded in strong core values

- Hybrid work environment supporting balance, focus, and flexibility

- Community involvement encouraged with volunteer opportunities

- Career growth and professional development including paid certifications

- Milestone celebrations that honor your contributions

- A mission-driven team committed to exceptional client service and continuous improvementWHAT YOU’LL DO

As the Service Manager, you will lead and empower a talented technical team while ensuring the efficient, secure, and profitable delivery of client projects.

Service Delivery & Operational Excellence

- Ensure consistent delivery of high-quality services that exceed client expectations

- Oversee end-to-end project execution, including scope, budget, and timelines

- Continually refine workflows to improve efficiency, security, and compliance

- Build and optimize processes that support scalable and repeatable success

Team Leadership & Development

- Provide day-to-day leadership to Professional Services team members

- Mentor emerging leaders and support professional growth

- Facilitate creative problem-solving and foster a collaborative team environment

- Provide constructive feedback to reinforce performance excellence

Strategic Planning & Business Alignment

- Partner with the COO on departmental planning and budgeting

- Monitor performance metrics and identify opportunities for improvement

- Participate in long-term service strategy to align resources with market needs

Compliance & Process Standardization

- Review and enhance service processes to drive consistency and quality

- Ensure all work aligns with industry best practices and security standards

- Maintain documentation for audits, compliance, and knowledge sharing

Communication & Collaboration

- Communicate project status, priorities, and risks with transparency

- Lead departmental Level 10 meetings and champion EOS principles

- Partner with cross-functional teams to ensure organizational alignmentWHAT YOU BRING

Technical & Service Management Expertise

- Strong understanding of project delivery best practices, including scope, timelines, quality assurance and resource allocation

- Ability to analyze service metrics and implement improvements

- Broad technical background including Windows Server, AD, M365, networking, virtualization, and cloud awareness

Leadership & Team Development

- Proven leadership experience managing a technical, project-focused, or service delivery team. MSP experience is preferred but not required

- Experience in creating a positive, collaborative team culture that encourages collaboration and fosters accountability

- Ability to identify strengths, support individual career growth, and coach performance management.

Critical Thinking & Problem-Solving

- Strong analytical and decision-making skills to resolve operational challenges and client needs

- Ability to navigate competing priorities in a fast-paced environment

Client Engagement & Communication

- Excellent verbal and written communication skills with the ability to translate complex technical topics for diverse audiences

- Ability to build trusted client relationships and manage escalations professionally

Business Alignment

- Understanding of financial principles related to service delivery, utilization, and project profitability

- Experience contributing to budget planning and long-term strategyWORK ENVIRONMENT & PHYSICAL REQUIREMENTS

- Hybrid role requiring at least two days per week in-office

- Occasional lifting of up to 25 lbs

- Mastery of the English language in both verbal and written forms

- Fast-paced environment requiring multitasking

- Occasional travel to client and prospect locationsBENEFITS

- Medical, dental, and vision insurance

- 401(k) with company match

- Paid time off & company holidays

- Short- & long-term disability

- Life insurance

- Birthday bonus day

- Anniversary bonus days

- Celebration day

- Paid certifications

If you're ready to lead with integrity and inspire a team, we’d love to meet you.

Full-time

Hybrid remote