Restaurant Supervisor

Job Description

Job Summary

The Restaurant Supervisor oversees daily operations of the hotel restaurant, ensuring exceptional service aligned with the hotel’s brand standards. This role coordinates closely with hotel departments to deliver a seamless guest experience, supervises staff, and maintains high standards of food quality, presentation, and hospitality.Key Responsibilities

Supervise daily restaurant operations, ensuring smooth and efficient service

Deliver and uphold exceptional guest service standards consistent with hotel expectations

Address and resolve guest concerns promptly and professionally, including VIP and in-house guests

Coordinate with hotel departments such as Front Desk, Housekeeping, Banquets, and Room Service

Ensure proper setup and readiness for breakfast, lunch, dinner, and special events

Monitor food and beverage quality, presentation, and timing

Train, coach, and mentor staff to meet hotel service standards

Assist with staff scheduling, shift coverage, and performance management

Enforce health, safety, and sanitation regulations in compliance with local laws and hotel policies

Support inventory management, ordering, and cost control measures

Assist with opening and closing procedures, including cash handling and reporting

Support special functions, group dining, and events hosted within the hotelQualifications

High school diploma or equivalent; degree or certification in hospitality management preferred

2–4 years of restaurant experience, preferably within a hotel or upscale dining environment

Previous supervisory or leadership experience required

Strong knowledge of food and beverage service standards

Familiarity with hotel operations and guest service expectations

Excellent communication and interpersonal skills

Ability to work flexible hours, including early mornings, evenings, weekends, and holidaysKey Skills

Leadership and team development

Guest relations and service recovery

Cross-department coordination

Attention to detail and service consistency

Problem-solving and decision-making

Time management in a fast-paced hospitality settingWorking Conditions

Standing and walking for extended periods

Ability to lift up to 25–50 lbs occasionally

Fast-paced environment with peak service periods

May require early morning shifts (breakfast service) or late eveningsCompensation & Benefits

Competitive hourly wage or salary (based on experience)

Potential service charges, tips, or bonuses

Benefits may include health insurance, paid time off, hotel discounts, and meals during shifts

Full-time