Restaurant Manager

Job Description

Who we are

We are an upstart Cafe in Schaumburg, IL with a new and exciting concept. Specializing in Coffee and Chai, and introducing our unique fresh hot pastry, known as Unity Pastry. Unity Pastry is a fried, french style donut, which will be made to order and served fresh and hot to our customers. Additionally, the cafe will serve hot fresh wraps and paninis.

Full job description

We are looking for a Restaurant Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service. Restaurant manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards. To be successful in this role, you’ll need management skills and experience in both front and back of the house. Back of the house management experience is essential, as you’ll hire qualified team members, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations. We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.

Responsibilities

Coordinate daily Front of the House and Back of the House restaurant operations

Deliver superior service and maximize customer satisfaction

Respond efficiently and accurately to customer complaints

Regularly review product quality

Organize and supervise shifts

Appraise staff performance and provide feedback to improve productivity

Ensure compliance with sanitation and safety regulations

Manage restaurant’s good image and suggest ways to improve it

Control operational costs and identify measures to cut waste

Create detailed reports on weekly, monthly and annual revenues and expenses

Promote the brand in the local community through word-of-mouth and restaurant events

Train new and current employees on proper customer service practices

Implement policies and protocols that will maintain future restaurant operations

Skills

Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role

Proven customer service experience as a manager

Extensive food and beverage knowledge, with ability to remember and recall proper builds quickly

Strong leadership, motivational and people skills

Servsafe Certificate is a plus!

Job Type: Full-time

Pay: $22-$27 per hour depending on experience, plus bonus/profit share. There will be regular bonus amount for meeting monthly sales and profitability targets.

Benefits:

Paid time off

Profit Sharing/Bonus

Work Location: In person, Schaumburg, IL

Full-time