Desktop Support Technician

A top Fortune 50 financial institution is seeking a Desktop Support Technician for a 100% onsite role in Vienna, VA; Winchester, VA; or Pensacola, FL. The position involves providing technical support to end users to ensure efficient resolution of issues.

About the Opportunity:

Shift: 6am-2:30pm, 8am-4:30pm, 10am-6:30pm (CDT)

Schedule: Monday-Friday

Setting: Corporate / financial services environment Responsibilities:

The Desktop Support Technician will be responsible for:

Providing Tier 1-2 technical support for desktops, laptops, and peripherals

Troubleshooting hardware, software, and connectivity issues in a timely manner

Managing and resolving tickets through a ticketing system (ServiceNow)

Supporting user account management and access via Active Directory

Assisting with desktop imaging and deployment using MDT/LTI/ZTI Qualifications:

2+ years of desktop support or help desk experience

Associate's degree or equivalent work experience preferred

Experience with Windows 10 environments

Hands-on experience with Active Directory and user administration

Familiarity with ticketing systems (ServiceNow preferred)

Experience supporting Microsoft Office 365 suite

Strong troubleshooting and problem-solving skills

Excellent verbal and written communication skills

Strong customer service orientation with patience and professionalism

Ability to work effectively in a fast-paced, team-oriented environment Desired Skills:

A+ Certification or Windows 10 Certification

Exposure to SCCM (entry-level knowledge)

Experience with desktop imaging technologies (MDT, LTI, ZTI)

Awareness of security protocols within financial services environments