Infrastructure Specialist 3

Schedule: Full-time

Requires extensive knowledge in working technical

infrastructure operations and maintenance and receives general direction in current IT policies, procedures, and practices and makes recommendations

Responsible for working with high level of detail and knowledge as the server and storage team SME for Hyland OnBase Administrator

Responsible for working within cross functional team to support server and storage management to include provisioning, Microsoft Configuration Manager, Active Directory and group policy, DNS, PowerShell scripting, backup and restore

Functions as the SME for OnBase administration and application and all scanning devices attached to systems, tier 1, 2, 3 OnBase support, and OnBase scanning

Provides technical support and training of tier 1,2,3 technical staff

Works with IT managers for solutions design

Responsible for Hyland OnBase for DRC including all prisons and APA offices to support all DHCP scopes and IP addresses belonging to DRC

Works with members of security team to ensure OnBase version is up to date and provides required security parameters to meet agency needs

Maintains group shares and permissions on all file servers

Works with team to recover lost data

Agency contact for utilizing OIT shared IT services

Coordinates server storage and procurement from OIT

Responsible for translating DRC specific business requirements into IT resources

Determines hardware and software requirements for new projects

60 mos. combined work experience in any combination of the following: evaluating effectiveness and risk of it processes, recommending changes in IT procedures to meet customer needs, and evaluating and/or researching hardware and/or software solutions and providing feedback to project team or higher-level staff including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

-Or completion of associate core program in computer science or information systems; 42 mos. combined work experience in any combination of the following: evaluating effectiveness and risk of it processes, recommending changes in IT procedures to meet customer needs, and evaluating and/or researching hardware and/or software solutions and providing feedback to project team or higher-level staff including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

-Or completion of undergraduate core program in computer science or information systems; 36 mos. combined work experience in any combination of the following: evaluating effectiveness and risk of it processes, recommending changes in IT procedures to meet customer needs, and evaluating and/or researching hardware and/or software solutions and providing feedback to project team or higher-level staff including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

-Or equivalent of minimum class qualifications for employment noted above. Note: The official position description on file with the designated agency is to reflect the required, primary technology directly relating to the duties of the position. Only those applicants possessing the experience in the required, primary technology listed in the position description & job posting are to be considered for any vacancies posted. The job posting must list the required technology commensurate with the position in question.

Job Skills: Information Technology