Operations Analyst Insurance (Home Loans & WesBank) x2

To provide administrative and operational support across Home Loans and WesBank Insurance within Operations. The role is responsible for the end-to-end administration of insurance processes for both vehicle and property finance portfolios. This includes ensuring accurate placement of insurance cover, maintaining and reconciling insurance schedules, and ensuring compliance with relevant policies and procedures.

The role also contributes to asset protection and an enhanced customer experience through effective reporting, insights, and operational oversight. The ideal candidate will have a strong understanding of vehicle finance and insurance products.

Ensure insurance coverage is in place for all Home Loans and vehicle finance accounts.

Facilitate placement of insurance for new business, including Homeowner’s Cover (HOC), Embedded Life, Retrenchment Insurance, HLGC, Credit Life, Credit Shortfall, and Asset Cover.

Maintain and update daily insurance schedules across all applicable products.

Perform weekly and monthly reconciliations of insurance schedules and submit to relevant stakeholders.

Process monthly premium transfers and payroll deduction schedules.

Monitor and manage exception reports relating to insurance coverage.

Maintain accurate records of individual insurance policies and system data (e.g., LMS, HOGAN).

Manage insurance renewals, refunds, lapses, and mid-term policy amendments.

Perform daily and monthly insurance reloads, including loan restructures.

Liaise with insurers, brokers, dealerships, and internal stakeholders to ensure timely submissions and payments.

Ensure dealership insurance payouts are processed for monthly renewals.

Prepare documentation such as interest certificates, settlement letters, and paid-up letters.

Respond promptly and effectively to insurance and administrative queries.

Support reporting and provide insights to enhance operational efficiency and risk mitigation.

Competencies Required:

Strong customer service orientation

In-depth knowledge of vehicle finance and insurance products

Proven experience in insurance administration and reconciliations

Proficiency in banking systems (e.g., LMS, HOGAN)

Strong numerical and analytical skills

Excellent communication and interpersonal skills

Computer literacy (MS Office Suite)

Strong problem-solving and decision-making ability

Ability to work under pressure and meet tight deadlines with a sense of urgency

Qualifications and Experience:

Bachelor’s Degree in Business Administration or a related field

Certificate of Proficiency (COP) in Short-Term and Long-Term Insurance

Relevant experience in insurance administration within a banking or financial services environment

#Post

#FNBBotswana

#LI-RN1

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.27/04/26

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

R48716