Network Assurance Engineer/Specialist (L2 L3) & Network Assurance Lead

We are #Hiring: #Network Assurance Engineer/Specialist (L2–L3) & Network Assurance Lead

Job Title : #Network Assurance Engineer/Specialist (L2–L3) & Network Assurance Lead

Location : PUNE, Hyderabad - ( Hybrid )

Total Yrs. of Experience : 8 to 14 Years

️ Duration: Contract to Hire (C2H)

Notice Period: Immediate Joiners to 30 Days

Job description*:

#Role Levels & Experience:

Level Title Experience

L2 Network Assurance Specialist 5–7 years

L3 Senior Network Specialist 10+ years

Lead Network Assurance Lead 10 - 14 years

#Core Responsibilities (Applicable Across All Levels):

• Monitor, manage & resolve network incidents, problems, changes, ensuring SLA/KPI compliance.

• Own incident lifecycle from detection to resolution, including documentation and knowledge updates.

• Perform escalation management, coordinating with internal teams, vendors, and partners.

#Level Specific Responsibilities:

#L2 – Network Assurance Specialist:

• Should own the incident, and work with Network/Function Lead and other teams to completely resolve the issues and document the procedures.

• Overview all the incidents, problems, Changes in Network track and ensure all SLA’s/KPI’s are met.

#L3 – Senior Network Specialist:

• Serve as technical authority and final escalation point for critical network issues.

• Lead design and architecture decisions for enterprise and cloud based networks.

• Drive incident, problem, and change governance ensuring SLA/KPI compliance.

#Network Assurance Lead:

• Lead and manage multi tier Assurance teams (L2–L3).

• Drive operational transformation, automation, continuous improvement, innovation, and service excellence.

• Define and own SLA frameworks, escalation models, and KPI governance.

• Own customer satisfaction, contractual compliance, and financial performance.

• Lead problem management, advanced troubleshooting, and new capability rollout.

• Monitor fault queues, manage client expectations, and escalate critical issues as needed

• Manage vendors, licensing, rosters, staffing, certifications, and succession planning.

• Ensure compliance with ITIL, change management, and security frameworks.

• Act as senior stakeholder interface for customers, vendors, and internal leadership.

• Integrate Assurance, Activation, and Project Delivery into a unified model.

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Thanks & Regards

Rajkiran.G

Technical Recruiter

Burgeon IT Services

Email Id:

Ph no: +91 9160720004

Website: www.burgeonits.com