ServiceNow_AI_Architect

We are #Hiring: #ServiceNow_AI_Architect

Job Title : #ServiceNow_AI_Architect

Location : PAN India - ( Hybrid )

Total Yrs. of Experience : 12+ Years

️ Duration: Contract to Hire (C2H)

Notice Period: Immediate Joiners to 30 Days

Job description*:

1. AI Architecture & Strategy:

• Define and own the AI/ML architecture roadmap for the ServiceNow platform.

• Translate business problems into AI-enabled ServiceNow solutions.

• Identify opportunities for automation, prediction, recommendation, and conversational AI.

• Establish reference architecture, best practices, and design patterns.

2. ServiceNow AI & GenAI Implementation

• Design and implement AI solutions using:

o Now Assist (GenAI for ITSM/HR/CSM/DevOps)

o Predictive Intelligence

o Virtual Agent & Agent Assist

o AIOps (Event Management, Health Logs, RCA)

o ML Framework & AI Search

• Lead use case definition, data preparation, model training, validation, and deployment within ServiceNow.

• Drive adoption of GenAI-driven summarization, case deflection, knowledge creation, and automation.

3. Platform & Solution Architecture:

• Architect end-to-end ServiceNow solutions integrating:

o ITSM, CSM, Custom Apps, App Engine

o External AI/ML services (Azure OpenAI, AWS Bedrock, Google Vertex AI – as applicable)

• Ensure high availability, performance, and scalability.

• Design secure integrations using REST APIs, MID Servers, Integration Hub, and Spokes.

4. Data, Model & Governance:

• Define data strategy for AI (data sources, labeling, training datasets).

• Ensure AI governance, explainability, bias mitigation, and compliance.

• Work closely with Security and Legal teams on data privacy (GDPR, HIPAA, SOC2).

• Establish model lifecycle management, versioning, and monitoring.

5. Stakeholder & Leadership Responsibilities:

• Act as a trusted advisor to senior leadership and business stakeholders.

• Collaborate with Product Owners, Platform Owners, Developers, and Data Scientists.

• Mentor ServiceNow developers and architects on AI/ML capabilities.

• Support pre-sales, solution demos, and customer workshops (if applicable).

6. Innovation & Continuous Improvement:

• Stay current with ServiceNow releases, AI roadmap, and GenAI evolution.

#Mandatory Skills:

- SNOW ITSM, CSM, Integration, AI

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Thanks & Regards

Sreekanth B

Burgeon IT Services

Ph No: +91-9391420349

Email:

Website: www.burgeonits.com

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