Senior Crisis Program Manager

Job Type

Full-time

Description

Employment Status: Full Time

FLSA Status: Exempt

Department: Crisis Shelter

Reports To: Director of Residential Programs

Supervises: Yes

Summary

The Senior Crisis Program Manager provides strategic leadership and oversight of the Crisis Program, ensuring high-quality, trauma-informed services for youth and families. This role is accountable for program performance, compliance, fiscal management, and continuous improvement, while contributing to agency-wide strategy and leadership initiatives.

Essential Responsibilities

Leadership, Supervision & Program Management

Provides strategic direction and oversight of all Crisis Program operations, including staffing, service delivery, and outcomes.

Supervises Crisis program staff and oversees performance of all program personnel.

Leads hiring, onboarding evaluations, coaching, and corrective actions and terminations in collaboration with Crisis Program management.

Supports in supervising staff in training, scheduling, and performance management.

Develops and implements program goals, workflows, and operational strategies aligned with agency priorities.

Exercises independent judgment in resolving complex operational, clinical, and staffing issues.

Identifies service gaps and leads program development, improvement, and innovation efforts.

Budget & Resource Management

Develops and manages program budget; monitors financial performance and staffing efficiency.

Analyzes productivity and resource utilization; makes recommendations for sustainability and growth.

Supports grant activities and ensures funding compliance.

Compliance & Quality Assurance

Oversees adherence to accreditation standards and leads audit readiness and preparation efforts. (e.g., OHMHAS, ADAMH, COA, Medicaid).

Leads quality assurance and continuous improvement initiatives using data and performance metrics.

Oversees audits, documentation standards, and corrective action planning.

Complete all medication disposal within established time frames.

Clinical & Operational Oversight

Provides leadership-level oversight of crisis response, risk management, and service delivery standards.

Ensures all program functions (intake, assessment, documentation, discharge) meet clinical, regulatory, and billing requirements.

Maintains accountability for productivity, documentation integrity, and service quality.

Agency & Community Leadership

Represents the program internally and externally with partners, funders, and stakeholders.

Participates in agency leadership, strategic planning, and committee work.

Collaborates with senior leaders to align program operations with organizational goals.

Participates in on-call rotation and provides leadership during critical incidents.

• Perform other duties as assigned.

Requirements

Required Competencies

Strong leadership in crisis, behavioral health, or residential settings.

Ability to lead teams, manage complexity, and drive outcomes.

• Ability to manage multiple priorities and lead diverse teams.

Strategic thinking, problem-solving, and decision-making skills.

Effective communication, conflict resolution, and emotional intelligence.

Ability to analyze data and improve performance.

Ability to demonstrate pois tact and diplomacy.

Qualifications

Bachelor's degree in Social Work or related field, or equivalent experience.

Minimum of 4 years of progressive management experience preferred.

Experience in crisis, residential, or behavioral health settings preferred.

Valid driver's license and acceptable driving record.

Proficiency in electronic client record systems.

Knowledge, Skills & Abilities

Strong analytical, organizational, and strategic planning skills.

High level of discretion, judgment, and professionalism.

High level of organization, discretion, and attention to detail.

Ability to manage competing priorities in a fast-paced environment.

Strong leadership presence and ability to drive change.

High level of professionalism, reliability, and accountability.

High level of interpersonal skill to handle sensitive and confidential situations

Salary Description

$64,000 - $70,000 a year