Information Technology Program Manager

Summary

As an Information Technology (IT) Program Manager, you'll work with a team of IT Specialists to provide technical customer support, assist in managing IT systems projects, & performing program/project analyses.

Location determined at selection.

We are currently filling two vacancies, but additional vacancies may be filled as needed.

Please note, the agency contact information has been updated.

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Duties

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The IT Program Management and Governance Division is responsible for overseeing IT investments, development, improvements, and maintenance. As an IT Program Manager, you will be responsible for:

Providing customer support for use by higher level technical program managers to ensure effectiveness in making decisions and determining appropriate contract vehicles and IT product offerings and services.

Assisting in reviewing business systems and data requirements, assess policy needs, providing input on recommendations for the development of related policies to govern IT activities throughout the portfolio.

Managing multiple IT systems projects to improve efficiencies, achieve desired quality, mitigate risks, and creatively leverage existing resources to achieve desired business goals.

Performing needs analysis to define opportunities for new/improved business process solutions and consults with senior IT personnel and/or management to identify specific requirements.

Conducting feasibility studies and developing business cases for application of IT solutions and developing cost estimates for new/modified systems.

Analyzing data about customers, competitors, industry, technological advances, government regulations, and economic trends and to make recommendations.

Comparing, contrasting, and evaluating internal and external sources of information to stay up to date on new and emerging technology and its business implications. Requirements

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Conditions of employment

US Citizenship or National (Residents of American Samoa and Swains Island)

Meet all eligibility criteria within 30 days of the closing date

Meet time-in-grade within 30 days of the closing date, if applicable

Register with Selective Service if you are a male born after 12/31/1959 If selected, you must meet the following conditions:

Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or NonCareer SES employee in the Executive Branch, you must disclose this information to the HR Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service.

Serve a one year probationary period, if required.

Undergo and pass a background investigation (Tier 2 investigation level).

Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security's e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment. Qualifications

For each job on your resume, provide:

the exact dates you held each job (from month/year to month/year)

number of hours per week you worked (if part time). If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.

The GS-11 salary range starts at $75,788 per year. If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected.

To qualify, applicants applying for the GS-11 grade level must either:

A. Have IT-related experience demonstrating EACH of the four competencies (must be supported by the information contained in your resume and other application materials) AND one year of specialized experience equivalent to the GS-09 level in the Federal service as described below:

INFORMATION TECHNOLOGY SPECIALIST COMPETENCY REQUIREMENTS:

Attention to Detail- Is thorough when performing work and conscientious about attending to detail.

Customer Service- Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services, is committed to providing quality products and services.

Oral Communication- Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations, listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving- Identifies problems, determines accuracy and relevance of information, uses sound judgment to generate and evaluate alternatives, and to make recommendations.

AND

SPECIALIZED EXPERIENCE REQUIREMENTS: Specialized experience includes coordinating and providing technical support, contributing to system improvement initiatives, and aligning IT services with program goals. Experience must also demonstrate the ability to apply analytical methods to assess program effectiveness and recommend process or system improvements.

OR

B. Possess a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M. related to the position. Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above

Education

Note: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

Additional information

Candidates will not be hired based on their race, sex, color, religion, or national origin.

Applicants are encouraged to make their resume searchable in their USAJOBS.gov profile. This will allow Federal hiring specialists and hiring managers across agencies to find their resume as part of agency recruitment campaigns or staffing searches.

If you apply to this position and are selected, we will not ask about your criminal history before you receive a conditional job offer. If you believe you were asked about your criminal history improperly, contact the agency or visit GSA's webpage.

If you are selected at a grade lower than the full performance level, you may be promoted up to that grade level without having to re-apply or compete against other applicants.

Relocation-related expenses are not approved and will be your responsibility.

On a case-by-case basis, the following incentives may be approved:

• Recruitment incentive if you are new to the federal government

• Relocation incentive if you are a current federal employee

• Credit toward vacation leave if you are new to the federal government

Additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting area as needed; through other means; or not at all.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

You will have access to many benefits including:

Health insurance (choose from a wide range of plans)

Life insurance coverage with several options

Sick leave and vacation time, including 11 paid holidays per year

Thrift Savings Plan (similar to a 401(k) plan)

Flexible work schedules

Transit and child care subsidies

Flexible spending accounts

Long-term care insurance

Training and development

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.