Senior Program Manager - Inova Anytime

Inova Health is seeking a dedicated Senior Program Manager to join our Inova Anytime team. This is a hybrid, full-time role with a Monday-Friday schedule, offering flexibility in work hours and occasional on-call responsibilities.

The Senior Program Manager demonstrates communication, collaboration, partnerships, and key community involvement to ensure excellent programs for customers and the community. Effectively plans, develops, implements and evaluates budget. Manages the program in order to ensure maximum effectiveness and efficiency including development, organization, marketing, and implementation of programs. Responsible for exercising leadership and expertise in the management of quality improvement processes, compliance, consultation, and mentoring of others.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.

Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.

Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.

Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

Work/Life Balance: offering paid time off, paid parental leave, and flexible work schedules.

Job Responsibilities

Effectively plans, develops, implements, and evaluates budget. Monitors and manages budget.

Prepares market surveys and analysis of competitors.

Develops products and marketing strategies to promote the program, increase participation, and ensure effectiveness.

Performs annual market review of services to evaluate demand, pricing, market differentiation, and strategies. Uses a planning process to evaluate demand for new or revised services.

Oversees appropriate reports to effectively communicate program outcomes and successes for internal and external promotion and requirements.

Systematically identifies population/business needs and requirements.

Demonstrates effective communication including annual goals, 90-day plans, rounding, and "thank you" notes.

Demonstrates leadership and expertise in the management of quality improvement processes, compliance, consultation, and mentoring of others.

Plans, develops and implements program evaluations. Leads the credentialing and/or regulatory process.

Ensures compliance with regulatory requirements.

Demonstrates that the program reaches and serves the target audience.

May perform additional duties as assigned.

Minimum Qualifications

Experience - Five years of relevant professional experience

Education - Bachelor's degree in relevant field (or 4 years of experience in lieu of degree)

Preferred Qualifications

Strong healthcare operations background, with hands-on experience managing clinical or non-clinical programs, workflows, staffing considerations, and daily operational challenges

Demonstrated ability to identify operational gaps, inefficiencies, or risks and proactively recommend and implement process improvement solutions

Experience collaborating closely with clinical teams, operational leaders, finance, marketing, and compliance to support program delivery and growth

Ability to lead cross-functional initiatives across multiple programs to improve patient access, quality, and outcomes

Strong communication skills with the ability to engage effectively with frontline staff, physicians, leadership, and external partners

Comfortable operating in a fast-paced healthcare environment, balancing strategic priorities with day-to-day operational support

About Us

We are Inova, Northern Virginia's leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better - to shape a more compassionate future for healthcare.

Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.