Largest Cable Provider is hiring work at Home Customer Service/Sales Representatives
Type: Customer Service/Sales (work at home)
One of the nation's largest video, high-speed Internet and phone providers to residential and business customers is looking to hiring work at home customer service/sales representatives.
• Assist customers with billing or video technical repair inquiries
• Review, analyze and respond to customers’ billing inquiries
• Resolve customers’ open issues or questions
• Troubleshoot technical issues
• Determine business offerings that the customer does not currently have and make the appropriate sales offer
to upgrade and add on to their service
• Strive to resolve technical issues on the first call
• Knowledge of cable company processes and policies
• Build trust and rapport with the provider’s customer through clear, respectful interaction
• Understand “client call flow”
• Always strive to ensure First Call Resolution (FCR) and complete Customer Satisfaction (VOC).
• Correctly code the sale accurately and completely for the installer
Program Equipment Requirements
• Monitor display of 17-19” (non-widescreen) or 19-20” (widescreen) are required.
• Only PCs with Windows 7 (32 or 64 bit), Window 8, Windows 8.1 and Window 10 are compatible with the Arise Secure Desktop (ASD)* Device Required.
• POTS (Plain Old Telephone System) or Comcast Digital Voice phone line
• Stable high - speed Internet connection with minimum of 3 mbps download speed and 2.0 mbps upload speed. Faster speeds are highly recommended.
• Arise Secure Desktop (ASD)
• This program requires use of the Arise Secured Desktop (ASD). The ASD is a piece of computer hardware that securely connects your computer system to
the client’s system.
• A second monitor is found to be beneficial for this program
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