Sr. Technical Program Manager

As an Sr. Technical Program Manager, you'll be responsible for providing hands on technical leadership and guidance for onsite IT service delivery, Network Operations, Server Operations support, and systems maintenance. The position will work with technical teams to provide day-to-day operations, modernization, and enhancements to the enterprise operations as well as provide recommendations in support of complex network/infrastructure/cloud design and operations. This position will play an important role in establishing technical leadership across the program and lead innovation initiatives for our customer. This role involves strategic planning, diagnosing challenging network and system issues, advising on emerging technologies to support organizational goals. This position serves as a trusted advisor to leadership and a mentor to the technical team.

We know that you can't have great technology services without amazing people. At MetroStar, we are obsessed withour people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.

If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!

What you'll do:

Develop, cultivate, and manage customer relationships.

Plan and recommend improvements, modernization, or additional equipment to increase the capacity of service delivery.

Identify and lead infrastructure / program innovation initiatives across the program.

Prepare and review executive-level reports that ensure optimal program performance

Work with technical teams to provide day-to-day operations, modernization, and enhancements to the enterprise operations.

Become the trusted technical advisor across the program.

What you'll need to succeed:

Active TS clearance with SCI eligibility

10+ years of experience leading technical teams across Network Engineering, Network Operations, IT Operations, and Cloud Architecture

Proven experience managing IT Operations programs in complex, enterprise environments

Expertise in designing, implementing, and optimizing advanced network architectures, including upgrades, migrations, and expansions

Ability to provide strategic leadership and expert guidance on enterprise network design, aligning infrastructure with organizational goals

Advanced troubleshooting skills with the ability to resolve complex network and system issues

Experience evaluating and implementing emerging technologies to enhance network performance and capabilities

Strong understanding of enterprise network policies, standards, security protocols, and compliance with federal regulations and industry best practices

Demonstrated ability to collaborate across technical teams to solve complex infrastructure, security, and development challenges

Strong communication skills, including the ability to document and present technical strategies, designs, and recommendations to stakeholders and leadership

Experience representing organizations in high-level technical discussions and decision-making forums

Proven leadership skills, including mentoring, coaching, and developing high-performing technical teams

Exceptional organizational and problem-solving abilities, with the capacity to prioritize and execute in high-pressure, dynamic environments

SALARY RANGE: $165,000 - $188,000

The salary range for this position is determined based on qualifications, skills, and relevant experience. The final salary offered will be determined based on several factors including:

The candidate's professional background and relevant work experience

The specific responsibilities of the role and organizational needs

Internal equity and alignment with current team compensation

This role is also eligible for additional compensation, subject to the terms and policies of MetroStar, which may include:

Performance-based bonuses

Company-paid training and/or certifications

Referral bonuses

To apply for this position, please submit your resume via the form below or through our careers page:

Application Deadline: Applications will be accepted on a rolling basis until the position is filled; candidates are encouraged to apply as early as possible for full consideration.

Additional Compensation: This role may also be eligible for bonuses and/or additional incentives based on individual and company performance.

Benefits: All full-time employees are eligible to participate in our benefits programs:

Health, dental, and vision insurance

401(k) retirement plan with company match

Paid time off (PTO) and holidays

Parental Leave and dependent care

Flexible work arrangements

Professional development opportunities

Employee assistance and wellness programs

Like we said, we are big fans of our people. That's why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment based on merit and without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law.

What we want you to know:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

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