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Account Representative/ Customer Service Representative

Company:
GC Services
Location:
Lansing, Michigan, United States
Salary:
10.00-11.00 hourly
Posted:
April 21, 2017
Description:

$10.00-$11.00 bonus

More information about this job

Overview

Resolve delinquent accounts of customers while providing quality customer service on inbound and outbound calls.

Responsibilities

• Complies with all specified FDCPA, state and city laws and provisions, as outlined in the GC Services Compliance with FDCPA and State Collection laws Statement, the GCS A/R Training program and the FDCPA Test.

• Makes arrangements with the customers to pay balance in full or set up the best possible arrangements.

• Documents all collection activity in the client/GC system in a concise and accurate manner.

• Corrects any deficiencies or oversights as outlined by U/M or Manager during telephone monitor, file activity, or QA reviews.

• Maintains good public relations.

• Cope with high-stress environment caused by speaking with emotional callers.

• Adhere to Company attendance, punctuality, and meal and rest break requirements

• Maintain concentration and focus in order to meet performance goals

• React positively to an ongoing, changing environment

• Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals

• Maintain good working relationship with assigned supervisors and coworkers

• Work safely without presenting a threat to self or others

• Perform additional duties as required by management

Qualifications

Education:

High School Diploma or GED is required

Experience:

6 months of collections experience or 1 year of customer service experience preferred

Computer Experience:

Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.

Skills & Abilities:

• Speak articulately and clearly

• Interpret a constant flow of information

• Listen effectively

• Work with and apply basic mathematical concepts

• Deal with difficult interactions with customers effectively

• Respond to customer inquiries and statements effectively

• Write in a clear and concise manner

• Manage time effectively

• Solve problems or issues that may come up

• Concentrate and focus for extended periods of time

• Cope with high-stress and changing environment

• Remain alert at all times

• Adhere to policies and procedures

• Adhere to work schedule and punctuality requirements

All job offers are contingent upon completion of drug and background checks.

GC Services is an equal opportunity employer: M/F/Disabled/Vet