Dispatcher

Job Description

At Mid-Ohio Air Conditioning it is our mission to provide customers with professional, value based, relational services tailored to each specific need. We provide preventive maintenance, equipment replacement, tenant build out, service, and design-build services.

MID-OHIO AIR CONDITIONING

Job Description

Job Title:

Commercial HVAC Service Dispatcher

Department:

Service

Reports To:

Service Manager

FLSA Status:

Non-Exempt

Compensation:

$30.00-$36.00/hour, commensurate with experience

Employment Type:

Full-Time Date: 2026

About Mid-Ohio Air Conditioning

Mid-Ohio Air Conditioning (MOAC) has been a market leader in the commercial and industrial HVAC industry in Ohio for over 55 years. Serving Central, Northeast, Southwest, and Southeast Ohio, we are committed to technical excellence, customer satisfaction, and the continuous development of our workforce. Our team-based approach to problem solving is the foundation of our continued success.

Position Summary

The Commercial HVAC Service Dispatcher is a critical operational role responsible for scheduling and coordinating field technicians, communicating proactively with customers, and supporting the Service Manager in driving work to completion. This position requires exceptional organizational skills, strong communication ability, and a high sense of urgency in a fast-paced service environment.

Core Responsibilities

Scheduling & Dispatch

Schedule and dispatch HVAC technicians to service calls, preventive maintenance work, equipment startups, and warranty calls based on priority, availability, and technician skill levels

Coordinate with customers to schedule and confirm service appointments and provide proactive updates

Maintain accurate records of service calls, technician assignments, and customer interactions

Daily audit of technician payroll hours and work order completion

Administrative & Financial Support

Update and keep current customer databases

Issue purchase orders

Coordinate parts and material deliveries, receiving, and shipping

Validate and apply credit card transactions daily

Assist with accounts receivable communication, payment application, and collections as needed

Participating in job cost record-keeping activities as needed

Coordinate customer billing disputes with management

General Duties

Serve as the primary contact for answering phones and handling customer inquiries

Participate in management-defined special projects to improve process efficiencies

Participate in inventory management and validation as needed

Compensation & Benefits

MOAC offers a robust, top-of-market compensation and benefits package:

$30.00-$36.00/hour, commensurate with experience · 401(k) with company match

Health, dental, and vision insurance · PTO · 9 paid holidays + 1 floating holiday

Cell phone stipend · professional development opportunities

Supportive and collaborative work environment

Required Qualifications

Skills & Experience

Proficient with Microsoft 365 applications including Word, Excel, Outlook, OneNote, and PowerPoint

Experience with dispatching and scheduling in the HVAC industry

Strong organizational skills and high level of focus, attention to detail, and proactivity

Ability to understand and communicate work in process to assist Service Manager with driving work to completion

Ability to prioritize and manage multiple tasks efficiently

Excellent communication skills, both verbal and written

Ability to read, comprehend, and interpret service requests and dispatch information

Professional interaction with internal and external customers via phone and email

Ability to learn and use Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) software

Experience with Oracle NetSuite ERP software is a plus

Physical Requirements

Ability to sit for prolonged periods of time and view monitors for extended periods

Some lifting up to 30 pounds

Training & Development

MOAC supports employee growth through on-the-job mentoring, in-house training, online resources, and continuing education opportunities.

NOTE: This job description is not intended to be all-inclusive. MOAC reserves the right to modify, add, or remove duties at any time.

Mid-Ohio Air Conditioning is an Equal Opportunity Employer

Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship.

Salary ranges listed are dependent upon a candidate's qualifications, experience, internal equity, and the budgeted amount for the specific role and location.

Full-time