Specimen Collection Support Lead

The Specimen Collection Support Lead will work closely with Aegis Healthcare Clients, Specimen

Collectors, Sales and Management and travel to multiple locations to Specimen Collectors in their

assigned territory. He or she will on-board specimen collectors, conduct training, and ensure assigned

SC's are up to date on all processes and procedures. He or she will also perform designated tasks and

attend meetings, ensure site coverage, and support new client setup.

The Specimen Collection Support Lead will also collect biological specimens at client sites as needed.

Collection duties will include maintaining the integrity of the collection process, maintaining records for

reporting purposes, obtaining initial insurance verification information for billing purposes, and

packaging the specimens for shipment. He or she will also utilize and support FLUID (ELR - Electronic Lab

Requisition) adoption as well as train clients and other team members on the process and

implementation.

He or she will also assist with reporting client and SC concerns, maintain alignment with sales, collection,

and management teams, coordinate equipment needs in the field, perform SC monitoring, track SC

activities, and address compliance and training gaps.

Essential Duties & Responsibilities

Manage and lead assigned Specimen Collectors

Serve as liaison between RSM, SC Manager, and client to maintain alignment

Travel to clinics in territory to address SC and client needs

Foster open communication between the customer, Sales, and SC Management

Onboard and train Collection Team (Specimen Collectors, Field Service Coordinators, etc.);

report training gaps

Increase touch base meetings with new clients as well as train clients on Aegis processes and FLUID (Electronic Lab Requisition - ELR)

Document Apollo requests to the SC Manager for access and coverage as required

Ensure the integrity of each Laboratory Request Form and specimen sample

Keep records of samples shipped and shipping information associated with each

Retrieve results via the Aegis Web Portal and deliver to client(s) as appropriate

Follow the standard operating procedures (SOPs) for sample collection

Utilize Electronic Lab Requisitions (ELR) "FLUID" for sample submissions

Answer questions from client/patients regarding Aegis policies

Complete and maintain required Compliance Training

Comply with all applicable safety requirements including the use of personal protective

equipment (PPE)

Order supplies and manage budget with RSM, SC Manager and ASM as required

Collaborate with IT and SC Manager to resolve field-related issues Other Duties & Responsibilities

Participate in process improvements, including process definition, measurement analysis, and

implementation of controls

Review overtime hours and monitor compliance with scope of role standards

Participate in proactive team efforts to achieve departmental and company goals

Provide leadership to others through example and sharing of knowledge/skill

Coordinate MOTUS communications and follow-up actions

Identify potential remote processing opportunities and processes to enhance efficiency

Other duties as required and assigned Education & Experience

High school diploma or GED required

A minimum of one (1) year of experience as a Field Services Coordinator/Specimen Collector at

Aegis OR a minimum of two (2) years of external experience collecting and/or coordinating

biological samples

A minimum of one (1) year of demonstrated leadership experience, which may include

mentoring, training, coordinating team activities, or leading projects, even in the absence of

formal direct management responsibilities

Valid driver's license required (must meet insurability requirements) and ability to travel

Excellent communication, professionalism, and organizational skills

Ability to interact and adapt with all levels of team members

Proven track record of meeting deadlines and prioritizing workload

Ability to use good judgment and work independently

Ability to handle multiple tasks without sacrificing quality Minimum Physical Requirement

The following demands are representative of those that must be met by a team member to successfully

perform the essential functions of this job:

Regularly lift and/or move up to 10 pounds

Bend, twist or stoop on a repetitive and continuous basis

Operate various business instruments, including computers, printers/scanners/fax machines,

requiring manual dexterity

Must be able to move continuously from location to location and throughout the assigned

territory

Must be able to remain stationary for extended periods of time, including in a vehicle

Read paperwork and computer monitors, requiring visual acuity

Must be able to travel extensively/sit in a vehicle for extended periods of time Physical Environment

The Specimen Collection Support Lead will travel extensively. He or she will perform his or her work in a

clinic environment and may be exposed to blood, oral fluids, or urine specimens. Aegis provides

personal protective equipment to its team members for use within the clinic environment.