Receptionist

Receptionist

We are looking for a professional and customer-focused Front Desk / Reception Officer to manage guest relations, reservations and front-of-house operations. The ideal candidate must be comfortable using booking platforms and provide exceptional service to all guests and ensuring a seamless guest experience from the initial enquiry to arrival.

Minimum Requirements

• 1 years of front desk experience (hospitality or related industry)

• Strong communication and customer service skills

• Willingness to work late shifts and weekends as required

• Professional appearance and fluent in English (additional languages an advantage)

• Attention to detail and accuracy under pressure

• Ability to work independently and as part of a team

• Organised, professional and guest-focused

Key Responsibilities

• Manage check-ins, check-outs and guest enquiries

• Operate booking platforms (NightsBridge, Booking.com, etc.) and update reservations

• Handle payments, invoices and guest accounts

• Respond to phone calls, emails, walk-ins and online booking queries

• Coordinate with housekeeping and management on guest needs

• Maintain a welcoming and professional front desk environment

• Upsell rooms and services where appropriate to maximise revenue

• Maintain knowledge of room types, rates and special offers

• Ensure all guest requests and preferences are noted and communicated

• Respond to guest queries and resolve issues professionally and promptly

• Generate daily reservation reports as required

Starting salary R14000 plus benefits

For more information please call/WhatsApp 0833291057

If you are interested in the position advertised please email us your full CV using your own email address to smart.medicc24@gmail.com