Program Supervisor

Job Description

Want to make an impact? I Am Boundless is hiring for a Program Supervisor! Boundless is a non-profit organization specializing in assisting individuals with I/DD and has been serving Ohio for over 40 years. At I Am Boundless, we’re on a mission to build a world that realizes the boundless potential of all people. Join our team, which shares a common passion and purpose in empowering our community.

Benefits – Why Join Boundless?

Financial & Retirement

401(k) Retirement Plan with 5% Employee Matching after Six Months of Employment – Immediately 100% Vested

Annual Increases

Paid Time Off

5 Weeks

8 Paid Holidays

Health & Wellness

Medical Insurance

Free Dental & Vision Insurance

Flexible Spending Account (FSA)

Dependent Care Account (DCA)

Life Insurance & Supplemental Life Insurance

Disability Insurance

Professional Support

Tuition Discount Opportunities with Schools like Capella University & Franklin University

A Qualified Employer for the Federal Public Service Loan Forgiveness (PSLF)

Paid Training & Development Opportunities

Perks & Discounts

Employee Assistance Program (EAP) - Counseling, Therapy, Finance, Legal

Discount Programs (Ex: Pet Insurance, Movie Tickets, Theme Parks, Costco Membership, etc.)

Wellbeing Resources (Up to $50 off Health Insurance Premium Monthly)

What You’ll Do:

As a Program Supervisor, you’ll play a meaningful role in providing operational oversight and daily support to the Boundless@Home Program, ensuring service continuity, regulatory compliance, and effective coordination among staff, families, and internal departments.

Minimum Qualifications:

High school diploma or equivalent.

3-5 years of customer service experience.

Excellent computer skills – including spreadsheets and word processing tools – and the ability to learn new programs expeditiously. Ability to enter and verify data efficiently while maintaining accuracy and consistency across records.

Preferred Qualifications:

Familiarity with quality assurance processes, audits, and documentation reviews.

Demonstrated ability to support staff coaching, conflict resolution, and workforce coordination.

All candidates selected to undergo the pre-employment process will be required to complete a background check, drug screen, and health screen, as applicable for the role.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Full-time