Customer Satisfaction Advocate

Job Description

Customer Satisfaction Advocate

Healthcare Manufacturing

$17.00-$20.00 per hour

Monday-Friday, 8:00am-5:00pm

Columbus, Ohio (onsite)

Temp to Hire

Why You’ll Love This Job:

After being hired on, the following benefits are offered:

PTO

100% employer-paid medical insurance

401k

Training and professional development opportunities

Casual work environment with fun perks like Tie Dye Tuesday

Free parking and great snacks

What You’ll Do:

Respond to customer inquiries via phone, email, and live chat

Assist with product questions, order processing, and issue resolution

Track shipments and ensure orders are processed accurately and on time

Use creative problem-solving to resolve customer concerns

Write product descriptions, take product photos, create videos, and support social media and blog content

Use Microsoft Word and Excel to create documents, organize data, and support special projects

Conduct market research to monitor trends, competitors, and customer insights

Support special projects such as pricing issues, Amazon seller complaints, promotional banners, product bundling, listing optimization, and return analysis

Working with Amazon to ensure correct pricing and resolve seller complaints

Creating promotional materials and product bundles

Conducting market research through social media and other online channels

Photographing and editing product images for multiple platforms

Reviewing product returns and customer feedback to improve listings and sales performance

What We’re Looking For:

Prior experience in customer service or sales is required; e-commerce experience is a plus

Proficiency in Microsoft Word, Excel, and Outlook

Strong problem-solving skills and the ability to think creatively

Emotional intelligence and the ability to remain calm and professional under pressure

A strong sense of ownership and personal accountability

Ability to manage multiple projects and prioritize work independently

Excellent written and verbal communication skills in English

A customer-first mindset and a commitment to service excellence

Comfort working in a fast-paced, changing environment

Strong attention to detail

Upload your resume – no cover letter required. Our recruiters will review applications quickly and help connect you to this role and other opportunities.

About Dawson

Dawson is a trusted staffing partner in Central Ohio. We help job seekers grow their careers with fast feedback, personalized support, and access to multiple employers through one application.

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Full-time