Project Manager (Professional Services)

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Job Description Summary:

The Professional Services Project Manager is responsible for leading the day to day successful delivery of Rocket Professional Services customer engagements together with Rocket and customer teams and plays a key role in providing Rocket’s Category of One customer experience. In this role, the Project Manager ensures that projects are delivered according to agreed timelines, scope, and budget, while meeting both customer and Rocket objectives.

Projects vary in size and complexity, ranging from small 2–3 week engagements to several month programs involving multiple teams and stakeholders. They include the implementation of solutions using one or more Rocket products and vary from technology refresh or upgrade projects to broader business system initiatives. The Project Manager works closely with Rocket consultants, customer teams, and, where applicable, partners, contributing to the successful delivery of each engagement.

The Project Manager is expected to know and follow the Rocket delivery methodology and apply project delivery and management best practices in customer engagements. The role requires the ability to effectively interact with a wide variety of people, including consultants, technical specialists, application end users, sales teams, and senior stakeholders across Rocket, partner, and customer teams.

Essential Duties and Responsibilities:

Accountable as the central point of contact throughout the project lifecycle for the delivery of projects to Rocket customers, ensuring clarity of project scope, objectives, and success criteria

Manage projects involving multiple internal groups and external partners, coordinating activities across different organizational functions

Facilitate development of the project strategy and translate it into a clear project plan and schedule, identifying key milestones, dependencies, and prerequisites

Identify and secure required resources to support successful project delivery

Manage project budget and monitor margins

Develop and apply policies and procedures that support the achievement of project objectives

Communicate clearly with customer and Rocket teams at all levels, ensuring shared understanding of milestones, action items, risks, and resource requirements

Facilitate conflict resolution and motivate team members to deliver agreed outcomes

Keep projects on track by:

Measuring progress toward project objectives

Evaluating causes of deviations from the plan

Determining and taking appropriate corrective actions

Responsible for managing a portfolio of projects across product types

Required Qualifications:

Up to 5 years + related project management experience, including experience within professional services organizations delivering customer-facing engagements

Experience leading projects with external customers

Excellent communication skills and highly organized

Proven track record of full lifecycle project management for delivery of professional services or customer engagement-based technology solutions

Mastery of working in a team environment

Ability to manage timelines and multi-task effectively

Excellent problem-solving skills

Preferred Qualifications:

PMP or CAPM Certified

3+ years of experience with software vendor or systems integrator in a project management role

Exposure to Agile, Scrum, or hybrid delivery environments

#LI-Remote

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Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: or send an email to . We will make a determination on your request for reasonable accommodation on a case-by-case basis.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

R2026-6412