Crew Chief

Job Description

This position is for our New Bern-Morehead City area.

The Crew Chief is a frontline leadership role responsible for managing restoration projects on site, supervising technicians, and ensuring work is completed safely, efficiently, and to company and industry standards. This position serves as the primary point of contact between the customer, field team, and office, ensuring high quality service delivery and customer satisfaction.

Key Responsibilities:

Lead and manage daily on site restoration activities for water, fire, mold, and specialty

Cleaning projects

Perform and document job site inspections, moisture readings, and progress updates

Ensure projects follow scope, timeline, and company standards

Safely operate and oversee the use of restoration equipment (extractors, dehumidifiers, air movers, etc.)

Maintain clean, organized, and professional job sites

Supervise, train, and mentor Restoration Technicians

Assign daily tasks and ensure technicians understand job expectations

Enforce safety protocols, PPE use, and company policies

Monitor productivity and quality of work

Provide coaching and feedback to field staff

Act as the primary on site contact for customers

Clearly explain the restoration process and answer customer questions

Provide professional, compassionate service—especially on emergency or loss situations

Address customer concerns promptly and escalate when needed

Complete job documentation accurately and on time (photos, moisture logs, work orders)

Communicate job status updates to Project Managers and office staff

Ensure documentation meets insurance and company requirements

Assist with scope reviews and change orders as needed

Follow and enforce OSHA, IICRC, and company safety standards

Conduct daily safety checks of job sites, vehicles, and equipment

Report incidents, damages, or hazards immediately

Maintain vehicle and equipment cleanliness and readiness

Qualifications:

Required:

2+ years of experience in restoration services (water, fire, mold, or related industry)

Proven leadership or supervisory experience in a field environment

Strong understanding of restoration processes and equipment

Valid driver’s license with a clean driving record

Ability to work flexible hours, including nights, weekends, and on call rotations

Strong communication and customer service skills

Ability to lift up to 75lbs and perform physical labor

Preferred:

IICRC certifications (WRT, ASD, FSRT, AMRT) or willingness to obtain

Experience working with insurance claims

Bilingual (English/Spanish) is a plus

Part-time