Veterinary Client Care Specialist

Sherrills Ford Animal Hospital is a busy, AAHA accredited, Cat Friendly Practice Certified (Gold), privately owned veterinary practice. We pride ourselves on practicing the best quality medicine for our patients.

We are at the forefront of medical technology, providing:

Health/Wellness

Sick/Injured visits

Ultrasound

Digital Radiography

Advanced Surgeries and Dentistry

We are looking for a team member to join our family! We encourage professional growth and learning and have a great benefits package that reflects this! We have skilled veterinarians and registered veterinary technicians on staff!

Job Summary

We are looking for a dedicated and caring Client Care Specialist. Our Client Care Specialists provide the first impression of the hospital to clients and patients. They must be friendly, able to create relationships, professional and courteous, and capable of handling many tasks at once with many interruptions.

Job responsibilities

Perform opening procedures, clerical tasks involve typing, phone use, computer software use, use of checklists

Greet clients and patients in a professional, upbeat and friendly manner

Cash handling, credit card processing, client identity protection

Reconcile invoices and money at day-end according to protocol- cash handling

Maintain medical records and check for completeness, advanced level medical record keeping

Answer telephone calls by the 3rd ring

Schedule appointments for the best flow for each day, use of deductive logic

Schedule boarding and grooming appointments

Call & confirm appointments and track no-shows

Handle miscellaneous correspondence/faxes/emails/mail/texts

Present invoices, receive payment and prepare estimates

Assist clients in any way needed (carrying food, pets, etc..)

Handle emergency situations with calmness and tact

Qualifications and Skills

Attention to detail

Ability to multitask and take initiative

Willingness to be cross trained in all departments

Ability to work in stressful situations while making sound decisions

Excellent Customer service skills

Excellent prioritization and efficiency

Must be able to lift patients up to 40 pounds alone, and patients over 50 pounds with assistance

Benefits and Perks

Pay range from $16.00-$17.75 depending on experience and skill level

401K

Medical, Dental, Vision and Supplemental Insurance

Paid Time Off

Frequent Staff Meals

Uniform allowance

Employee pet care benefit

Professional development

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Full Time