Technical Lead

Skill: CRM Technical Lead Key Responsibilities: * Own end-to-end technical strategy and implementation for CRM capabilities (customer onboarding, journeys, sales automation, campaigns, support workflows). * Lead a team of developers to design, develop and deploy robust, scalable and secure software solutions in compliance with enterprise standards * Translate product goals and customer needs into scalable, high-performance architecture and clean code.

* Collaborate with the product owner and squad members to define stories, tasks, and acceptance criteria.

* Provide hands-on engineering leadership-write code, conduct code reviews, and remove blockers.

* Drive integration with core banking, data lakes, marketing platforms, and third-party CRM solutions.

* Ensure platform security, performance, compliance, and auditability in line with financial regulations.

* Partner with enterprise architecture, data governance, security, and DevOps teams to align with broader tech strategy.

* Mentor engineers in design patterns, test automation, and clean code practices.

* Support release planning, capacity estimation, and iterative delivery through Agile ceremonies.

* Conduct code reviews to ensure adherence to development standards and improve team skills.

* Provide direction and recommendations on solutions for security vulnerabilities * Represent Security variances in Security Technology review meetings.

* Identify performance bottlenecks and implement solutions to ensure system scalability, reliability, availability.

* Drive high standards for code quality, testing and documentation.

* Provide recommendations for tools and develop plans and strategies to improve overall hygiene for code development, delivery and release practices.

* Continue to develop a culture of modern software development practices.

* Own the applications and operational system tasks associated with the applications.

* Ensure seamless communication between development teams, other departments such as QA, Enterprise Architecture etc.

* Ensure timely delivery and continuous improvement.

Skills: * Solid experience with Oracle Siebel (25.1 and higher) and exposure / exposure to modern CRM ecosystems (Salesforce, Microsoft Dynamics, Pega, or custom-built platforms). * Experience with Siebel installation, ecosystem and infrastructure.

* Solid backend engineering experience (Java/.NET/Node.js preferred). Front-end familiarity (React/Angular) is a plus.

* Deep knowledge of integration patterns: APIs (REST/GraphQL), messaging (Kafka/MQ), ETL pipelines.

* Strong Relational Database experience (SQL, Oracle). * Familiarity with customer data platforms (CDPs), campaign management tools, and personalization engines.

* Strong knowledge of DevOps practices, code management (bitbucket, Gitlab), CI/CD pipelines, containerization (Docker, Jenkins, Kubernetes) and cloud infrastructure.

* Utilized code review tools such as SonarQube.

* Experience with automated testing frameworks such as Cypress, Mocha etc.

* Experience working in Agile squads using Scrum or Kanban.

* Good understanding of CI/CD pipelines, infrastructure as code (Terraform, CloudFormation), and DevOps tools.

* Comfort working with cloud platforms (AWS, Azure, or GCP). * Financial services or regulated industry experience is a strong plus.

Experience: * 8+ years of software eng ineering experience, with at least 2 years in a technical leadership role.

* 7+ years of experience with Oracle Siebel and exposure / experience with modern CRM ecosystems (Salesforce, Microsoft Dynamics, Pega, or custom-built platforms). * 5+ years of experience with databases such as Oracle, SQL.

* 2+ years of experience in a tech lead role demonstrating leadership and team management skills.

* 5+ years of experience in banking / finance industry.

Salary Range - $100,000-$130,000 a year TCS Employee Benefits Summary: * Discretionary Annual Incentive.

* Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

* Family Support: Maternal & Parental Leaves.

* Insurance Options: Auto & Home Insurance, Identity Theft Protection.

* Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

* Time Off: Vacation, Time Off, Sick Leave & Holidays.

* Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.