AI/ML Engineer (OH)

JD for AL/ ML engineer:

Key Responsibilities

Build and optimize LLM powered agents capable of generating:

Email templates, content blocks, personalization rules

Journey Builder workflows, decision splits, triggers, waits

Segmentation logic and data extension mappings

Develop prompting frameworks, agent orchestration logic, and reasoning loops for reliable autonomous workflow creation.

Collaborate with DSL engineers to ensure the AI models can generate valid, safe, and expressive DSL instructions.

Implement fine tuning, RAG, and model conditioning pipelines to improve accuracy and reduce hallucinations.

Build evaluation, scoring, and validation systems for AI generated journeys before deployment.

Integrate AI agents with SFMC APIs (REST & SOAP) to execute and test generated workflows.

Develop guardrails, safety layers, and constraint based generation patterns to ensure compliance with marketing and regulatory rules.

Work with marketing operations and CRM teams to encode real world campaign logic into model behaviors.

Monitor and optimize model performance, latency, and cost across cloud environments. Required Skills & Experience

Strong experience with LLMs, generative AI, and agentic architectures (OpenAI, Anthropic, Llama, etc.).

Hands on experience with:

Prompt engineering

RAG pipelines

Fine tuning or supervised instruction training

Multi agent orchestration frameworks

Proficiency in Python and ML frameworks (PyTorch, TensorFlow, HuggingFace).

Experience building production grade ML systems with CI/CD, monitoring, and observability.

Understanding of Salesforce Marketing Cloud concepts:

Journey Builder

Email Studio

Data Extensions

Personalization logic

Strong grasp of API integration, especially REST/SOAP patterns.

Experience translating business workflows into structured, machine interpretable logic.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.