General Manager

Job Description

General Manager

Reports to: Regional Director of Operations

Department: A&G

WHO WE ARE

Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest. The firm’s award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2023 Hotel Business Magazine Top 100 Hospitality Management Company. Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management. With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates.

BENEFITS

Competitive compensation package

Full benefits package, including 401K with matching and paid time off

Growth company focused on expansion through strategic acquisition and development

Hotel discounts at locations worldwide

JOB DESCRIPTION

The General Manager is responsible for leading and developing the hotel team to achieve business goals. This role is a strategic business leader who can achieve desired targets for guest experience, revenue and profitability, and market share through quality assurance, revenue generations, budget and labor, and P&L oversight.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Ensure compliance with franchise standards and local regulations.

Manage HR policies, recruit, train, and develop staff while documenting HR activities.

Handle payroll, staffing, and coaching/discipline of direct reports.

Monitor service quality, inspect rooms, and address guest feedback.

Lead day-to-day culture for all hotel associates in alignment with Janko Hospitality’s core values to achieve associate engagement/turnover and guest satisfaction targets.

Oversee hotel revenue strategy and collaboration with Sales for group bookings.

Manage relationships with local accounts and negotiate annual rate agreements.

Manage hotel budgets, financial statements, and execute the annual hotel plan.

Supervise capital expenditures, ensuring proper bidding and approvals for expenses.

Ensure financial integrity through invoice review and accurate coding.

Foster community relationships and represent the hotel in local events.

Oversee safety & security for the asset, guests, and associates.

Maintain professionalism and any necessary certifications.

Ability to operate office equipment and perform light physical tasks (lifting upto 50lbs).

May be required to stand and walk for most of the workday, with some bending, twisting, and climbing required.

May be required to work nights, weekends, or holidays when staffing levels require.

Perform other duties as assigned by the Regional Director of Operations and/or the Corporate Leadership Team.

QUALIFICATIONS

3-5 years of hotel General Manager experience preferred, or equivalent hotel management experience with proven ability to deliver financial results.

A bachelor’s degree in hospitality management or business is preferred but not required.

Excellent communication, organizational, and customer service skills.

Full-time