Program Manager

The candidate is responsible for managing sustaining activities in the Sustaining Product Engineering Organization.

Support sites include factories and repair centers that build and repair Microsoft Surface

This role includes a mix of hands-on project management, engineering problem solving, and business case analysis to support quality and cost driven improvements.

The individual will interface across international manufacturing, repair centers, and internal departments; Managing a flexible work schedule is a must.

As a Sustaining PM, you are responsible to drive continuous improvements through the product lifetime.

You will work directly with the product development teams and supply chain organization.

Collaboration, engineering, analytical, and problem resolution are critical to individual and program success.

The ideal candidate will effectively present to management, develop tools to facilitate communication, have manufacturing experience and drive the team to deliver a high quality, high yielding hardware product at the right cost.

Strong program management skills, excellent written and oral communication, handling multiple work streams, and a history of influencing products are attributes of the right individual.

Responsibilities

Manage sustaining component, test, process and design qualifications from identify to implementation

Develop comprehensive issue assessment and mitigation strategies when problems arise

Analysis of performance metrics for manufacturing

ROI analysis to determine the feasibility of projects

Document development to instruct the manufacturing and repair sites how to perform key and critical processes

Familiarity with BOM update and change review processes

Work with global teams and assist in the compilation of status updates

Coordination of meetings with technical staff at manufacturing and repair sites and maintain action item logs resulting from the meetings and the follow up of those action items

Assist in managing worldwide engineering and quality initiatives and projects.

Track and report out project status

Qualifications

5-8 years' experience with program management

BS degree in an engineering discipline (Electrical, Mechanical, or Industrial desired)

Understanding of FI/FA (Fault Isolation / Failure Analysis) methodology

Experience and/or understanding of a manufacturing environment is a plus

Familiarity with proprietary MS Business applications (Team Foundation Server) and any ERP system

Strong working knowledge of MS Office Suite (Outlook, Word, Excel, PowerPoint, Project and Visio).

Effective program coordination skills and the ability to implement and monitor basic projects and plans.

Excellent communication skills with the ability to express technical concepts in verbal and written forms.

Experience working in high ambiguity situations

Enthusiastic, motivated, and self-driven